At a Glance
- Tasks: Support project managers and ensure a seamless customer journey from start to finish.
- Company: Join Aureos, a growing business that values and cares for its employees.
- Benefits: Generous salary, 25 days holiday, health programme, and employee benefits portal.
- Other info: Opportunity for career progression in a supportive and collaborative environment.
- Why this job: Make a real impact by enhancing customer experiences and building strong relationships.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
If you are looking to work for a growing business who truly value and care for their employees, then look no further!
Aureos are seeking a Customer Liaison Officer to work on a 3-month fixed term contract in Eastleigh, Hampshire.
The Customer Liaison Officer plays a key role in supporting Aureos Project Managers to ensure a seamless customer journey from project conception through to completion.
Acting as the primary link between customers, project teams, subcontractors, and key stakeholders, the successful candidate will maintain clear communication, manage expectations, and help drive positive customer experiences throughout the project lifecycle.
This role combines customer relationship management, project coordination, and stakeholder engagement to ensure projects are delivered efficiently, professionally, and in line with customer expectations.
The role will also involve regular travel to project sites and customer locations as required.
Key Responsibilities
- Act as the primary point of contact for customers throughout the delivery lifecycle.
- Build and maintain strong working relationships with customers, local stakeholders, and project teams.
- Ensure customers are kept informed of project progress, milestones, planned works, and any changes affecting delivery.
- Respond promptly and professionally to customer enquiries, concerns, and complaints.
- Manage customer expectations by providing accurate and timely information.
- Project Support
- Support Aureos Project Managers in coordinating project activities from conception through to completion.
- Assist with project planning, stakeholder communications, and customer engagement strategies.
- Monitor project milestones and highlight any risks or issues that may impact customer satisfaction.
- Coordinate customer access requirements, site visits, and key project meetings where required.
- Maintain accurate project records, correspondence, and customer contact information.
- Stakeholder Management
- Liaise with internal departments, subcontractors, utility providers, local authorities, and other external stakeholders.
- Ensure stakeholder concerns are captured, communicated, and resolved effectively.
- Promote collaborative working across all project teams to support successful project outcomes.
- Customer Satisfaction & Continuous Improvement
- Gather customer feedback throughout project delivery and at project completion.
- Identify trends and opportunities to improve customer experience and project delivery processes.
- Support the resolution of service issues and implement lessons learned.
- Contribute to achieving customer satisfaction targets and business objectives.
- Compliance & Reporting
- Ensure all customer communications are conducted in line with company policies and procedures.
- Maintain accurate records within relevant project management and customer relationship management systems.
- Prepare reports and updates for project managers and senior stakeholders as required.
- Promote and support Aureos' commitment to health, safety, quality, and environmental standards.
Essential Skills, Knowledge & Experience
- Previous experience in a customer-facing, stakeholder engagement, project coordination, or liaison role.
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Ability to manage multiple priorities and work within fast-paced project environments.
- Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Ability to build positive relationships with customers and stakeholders at all levels.
- Full UK driving licence and willingness to travel regularly.
Desirable
- Experience working within utilities, construction, infrastructure, telecommunications, or engineering sectors.
- Knowledge of project delivery processes.
- Experience using CRM or project management systems.
- Understanding of stakeholder engagement within regulated industries.
- Personal Attributes
- Customer-focused with a commitment to delivering excellent service.
- Professional, approachable, and confident communicator.
- Proactive and solution-oriented mindset.
- Resilient and able to manage challenging situations calmly and effectively.
- Collaborative team player with the ability to work independently when required.
- High attention to detail and strong problem-solving skills.
- What Success Looks Like
- Customers receive clear, consistent, and proactive communication throughout project delivery.
- Strong customer satisfaction and stakeholder engagement scores are maintained.
- Projects transition smoothly from initiation through to completion with minimal customer issues.
- Effective support is provided to Project Managers, enabling successful project delivery.
- Positive relationships are built and maintained across all stakeholders involved in Aureos projects.
- In return you will receive
- Generous Salary
- 25 days Holiday with the option to buy more
- Pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Employee benefits portal.
- On-site parking
- Private medical insurance
- Referral Scheme
Whether you are looking for progression in your new role or for your forever job, we will happily welcome your application.
Equal Opportunities
Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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Customer Liaison Officer - FTC - 3 months in Eastleigh employer: Aureos
Aureos is an exceptional employer, offering a dynamic work environment in Liverpool that fosters professional growth and development. With a strong commitment to employee wellbeing and equal opportunities, we provide comprehensive benefits including pension support and training for career advancement. Join us to be part of a collaborative team dedicated to impactful projects in highways and renewables, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - FTC - 3 months in Eastleigh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aureos.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aureos. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer - FTC - 3 months in Eastleigh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aureos.
How to prepare for a job interview at Aureos
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aureos's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aureos offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
