At a Glance
- Tasks: Support Project Managers with admin duties and ensure compliance in energy line projects.
- Company: Aureos, a forward-thinking company focused on customer satisfaction and safety.
- Benefits: Generous salary, 25 days holiday, pension, and learning opportunities.
- Other info: Equal opportunities employer committed to diversity and inclusion.
- Why this job: Join a dynamic team and make a real difference in customer relations.
- Qualifications: Excellent customer service skills and advanced Excel proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
Aureos are currently looking for a Customer Liaison officer to join our Doncaster Site working on the overhead energy line projects. This role will be supporting the Project Managers with all administrative duties ensuring all works are compliant with respect to; Project Delivery, Commercial Applications and Health & Safety.
Duties and Responsibilities:
- Collate customer lists for post outage calls
- Record date and time of customer contact and provide detailed comments of the conversation / outcome of the post outage call
- Forward customer changes to the relevant department to ensure accurate records
- Provide feedback and guidance to teams for positive and negative customer comments
- Collate post outage call data for reports to the Client and Senior Management
- Analyse and record Daily Matrix
- Track generator requests and ensure teams have made necessary arrangements for customers
- Staff training
- Produce procedure notes and introduce new / improved processes
- Carry out staff audits (Pre-Vet and Admin Staff)
- Analyse Broader Measure Customer Scores
- Produce weekly toolbox talk of customer scores for all employees to access
- Produce monthly reports of KPI’s, team performance and post outage call volumes
- Assist teams and the Client to resolve customer complaints
- Present at team briefings and safety stand downs
- Attend meetings with the clients and customers
Skills, experience and qualifications:
- Excellent customer service skills
- Good attention to detail
- Patience and the ability to remain calm
- To be able to work well under pressure
- Advanced Excel Skills
In return you will receive:
- Generous Salary
- 25 days Holiday plus Bank Holiday
- Pension
- Learning & Development opportunities
- Assistance and Wellbeing support
Equal Opportunities: Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Customer Liaison Officer in Doncaster employer: Aureos Group
Aureos is an exceptional employer, offering a supportive work environment at our Doncaster site where you can thrive as a Customer Liaison Officer. With a focus on employee wellbeing, generous holiday allowances, and robust learning and development opportunities, we empower our team to grow while ensuring compliance and excellence in customer service. Join us to be part of a culture that values your contributions and fosters professional growth in the dynamic field of overhead energy line projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aureos Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aureos Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aureos Group:Your cover letter is your chance to shine! Tell us why you want to work at Aureos Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aureos Group!
How to prepare for a job interview at Aureos Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
