Responsibilities & Duties
• Assist and work closely with the Workshop Manager as required.
• Drive service profitability through the upselling of parts and labour.
• Liaise with the customer by providing cost updates, issuing estimates/quotations, and
gaining work authority. Relaying this information to the Service Administration staff and
Workshop Manager.
• Update DMS following customer authority (Labour Time) and ensure that parts etc have
been ordered.
• Ensure that there is a robust process in place so that costs do not exceed that authorised
by the customer.
• Monitor the Technician \"clocking system\" to identify jobs that are exceeding their allocated
times and address these issues as appropriate with the Workshop Manager.
• Ensure that there is a robust process in place so that all service documentation is returned
to you fully completed in a timely manner following work completion.
• All job cards must be checked to ensure that the parts and labour correspond and that the
job cards are completed in line with company policy.
• Ensure that where applicable, service documentation is uploaded unto the R2C system.
• Early each working day, and ideally the previous evening, liaise with the Service
Administration team and Workshop Manager, to determine the job priorities and required
workshop throughout for the coming working day.
• To manage the handover of complex or potentially contentious jobs to the Workshop
Manager and to ensure a full buy in as agreed with the customer.
• Ensure that there is a process in place so that all service documentation is returned to you
fully completed in a timely manner following work completion.
• Pass all completed jobs to service costing / warranty / administration for invoicing whilst
ensuring that costs are in line with customer expectations all work hours expended have
been documented
Workshop Controller in Essex employer: Aureol Global Connections
Aureol Global Connections is an excellent employer for those passionate about environmental sustainability, offering a dynamic work culture that prioritises innovation and teamwork. Employees benefit from comprehensive training programs aimed at enhancing skills in sustainable practices, alongside opportunities for career growth within the thriving recycling industry in the UK. Join us to make a meaningful impact while working in a supportive environment that values your contributions.
