At a Glance
- Tasks: Welcome clients, provide styling advice, and build lasting relationships.
- Company: Join Aurélien, a luxury menswear brand in Knightsbridge.
- Benefits: Competitive salary, commission opportunities, and employee discounts.
- Other info: Collaborative workplace with growth opportunities in the luxury retail sector.
- Why this job: Develop your skills in a stylish environment while making clients feel valued.
- Qualifications: Experience in retail or hospitality is a plus; passion for menswear is essential.
The predicted salary is between 25650 - 31350 £ per year.
- CLIENT ADVISOR
- Knightsbridge, London
- About Aurélien
Aurélien is a Smart Luxury menswear brand inspired by Mediterranean ease, timeless design and quality craftsmanship.
Our collections combine natural materials, considered details and versatile style for clients who appreciate understated refinement.
Our London flagship in Knightsbridge is built around a relaxed, welcoming and knowledgeable approach to service.
We are looking for Client Advisors who enjoy working with people, take pride in the details and want to develop their product and commercial skills.
The Role
As a Client Advisor, you will help make every visit to Aurélien feel personal and considered.
You will welcome clients, understand what they are looking for and guide them through the collection with confidence, warmth and genuine interest.
You will contribute to your own sales performance and the success of the store, while learning how product knowledge, thoughtful follow-up and consistent standards help build lasting client relationships.
Key Responsibilities
- Client service and styling: Welcome clients warmly, listen carefully and offer relevant advice on products, fit and styling.
Create a relaxed experience that feels personal rather than transactional.
- Sales performance: Take an active role in achieving individual and store objectives by understanding client needs, presenting suitable options and recognising opportunities to complete an outfit or recommend complementary products.
- Client relationships: Build trust with clients and encourage repeat visits through attentive service, reliable follow-up and a genuine interest in their preferences.
- CRM and clienteling: Record relevant client information accurately and support personalised communication and store-wide clienteling initiatives.
- Product knowledge: Learn about the collection, including suede, cashmere, merino wool and fine leather, and become confident explaining product features, materials, fit and care.
- Store presentation: Maintain high standards of product presentation, tidiness and store ambience, ensuring that the environment reflects Aurélien's understated aesthetic.
- Daily operations: Support deliveries, stock organisation, replenishment and product rotation so that the team can serve clients efficiently.
- After-sales care: Handle exchanges and service requests thoughtfully, following store procedures and ensuring that clients feel supported after their purchase.
What We're Looking For
- Experience in retail, hospitality or another client-facing role is valuable.
Experience in premium or luxury retail is an advantage, but we are also interested in candidates with the right attitude, commercial potential and willingness to learn.
- A natural interest in people and the ability to make clients feel comfortable and well looked after.
- Good communication, attention to detail and a professional, considered approach.
- Commercial awareness and a willingness to learn how personal service contributes to sales performance.
- Curiosity about menswear, refined style, natural materials and craftsmanship.
- A reliable, proactive team member who takes ownership of tasks and follows through.
- Fluent English. Additional languages are an advantage.
What We Offer
- Competitive base salary and commission opportunities.
- An employee discount on Aurélien products.
- Opportunities to develop your product knowledge, clienteling and retail career as the brand grows.
- An inclusive and collaborative workplace with a shared commitment to excellent service and high standards.
Client Advisor in London employer: Aurélien
Aurélien is an exceptional employer that embodies the spirit of Smart Luxury, offering a refined and inspiring workplace culture in the heart of Knightsbridge. As an Assistant Store Manager, you will benefit from competitive salaries, performance-based bonuses, and significant growth opportunities within a rapidly expanding luxury maison. Join a passionate team dedicated to excellence and client experience, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aurélien, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aurélien!
We think you need these skills to ace Client Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aurélien, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aurélien and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aurélien that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aurélien
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
