Senior Client Advisor in City of London

SENIOR CLIENT ADVISOR

Knightsbridge, London

About Aurélien

Aurélien is a Smart Luxury menswear brand shaped by Mediterranean ease, timeless design and a considered approach to craftsmanship. Our collections feature natural materials and thoughtful details, designed for clients who value quality and understated confidence over obvious display.

At our London flagship in Knightsbridge, we want every client to feel welcome, understood and well advised. We are looking for an experienced Client Advisor who can deliver this experience consistently and help others do the same.

The Role

As a Senior Client Advisor, you will combine strong personal sales performance with a thoughtful approach to client relationships and a positive influence on the wider team. You will be a trusted ambassador for Aurélien, able to understand what a client needs, communicate the value of the collection and build relationships that extend beyond a single visit.

You will also support the development of other team members through your example, product knowledge and day-to-day collaboration.

Key Responsibilities

• Client experience and sales: Offer personal, considered advice on fit, styling and product selection. Understand each client’s needs and deliver commercially strong results through service and expertise rather than pressure.

• Client portfolio development: Build and maintain a loyal client base by remembering preferences, keeping in touch appropriately and recognising opportunities to provide relevant recommendations.

• Clienteling and CRM: Maintain accurate client profiles and carry out personalised follow-up in line with store practices. Contribute to wider clienteling initiatives and appointments.

• Product expertise: Develop confident knowledge of materials such as suede, cashmere, merino wool and fine leather, as well as product fit, care and craftsmanship. Share this knowledge in a clear and engaging way.

• Commercial contribution: Take ownership of personal performance and understand the store’s key objectives. Look for opportunities to improve conversion, transaction value and the overall client experience.

• Team support and mentoring: Share knowledge, support newer colleagues and demonstrate the service, selling and operational standards expected across the store.

• Store standards: Help maintain excellent visual presentation, product organisation and a considered store atmosphere throughout the trading day.

• Operational responsibility: Support deliveries, stock organisation and other daily routines, recognising that reliable execution is part of a premium client experience.

What We’re Looking For

• Experience in premium or luxury retail, typically two to three years or more, with a clear record of strong service and sales.

• Evidence of building client relationships and following through consistently. An existing client portfolio is an advantage, but not essential.

• Commercial confidence, sound judgement and the ability to recommend products naturally without being pushy.

• Strong product curiosity and an interest in menswear, materials, fit and craftsmanship.

• The maturity to support colleagues and lead by example while remaining approachable and collaborative.

• Clear communication and attention to detail.

• Fluent English. Additional languages are an advantage in serving an international clientele.

What We Offer

• Competitive base salary with attractive commission opportunities.

• An employee discount on Aurélien products.

• Opportunities to develop within a growing international brand.

• A collaborative retail environment that values service, craftsmanship and personal initiative.