CLIENT ADVISOR
Knightsbridge, London
About Aurélien
Aurélien is a Smart Luxury menswear brand inspired by Mediterranean ease, timeless design and quality craftsmanship. Our collections combine natural materials, considered details and versatile style for clients who appreciate understated refinement.
Our London flagship in Knightsbridge is built around a relaxed, welcoming and knowledgeable approach to service. We are looking for Client Advisors who enjoy working with people, take pride in the details and want to develop their product and commercial skills.
The Role
As a Client Advisor, you will help make every visit to Aurélien feel personal and considered. You will welcome clients, understand what they are looking for and guide them through the collection with confidence, warmth and genuine interest.
You will contribute to your own sales performance and the success of the store, while learning how product knowledge, thoughtful follow-up and consistent standards help build lasting client relationships.
Key Responsibilities
- Client service and styling: Welcome clients warmly, listen carefully and offer relevant advice on products, fit and styling. Create a relaxed experience that feels personal rather than transactional.
- Sales performance: Take an active role in achieving individual and store objectives by understanding client needs, presenting suitable options and recognising opportunities to complete an outfit or recommend complementary products.
- Client relationships: Build trust with clients and encourage repeat visits through attentive service, reliable follow-up and a genuine interest in their preferences.
- CRM and clienteling: Record relevant client information accurately and support personalised communication and store-wide clienteling initiatives.
- Product knowledge: Learn about the collection, including suede, cashmere, merino wool and fine leather, and become confident explaining product features, materials, fit and care.
- Store presentation: Maintain high standards of product presentation, tidiness and store ambience, ensuring that the environment reflects Aurélien's understated aesthetic.
- Daily operations: Support deliveries, stock organisation, replenishment and product rotation so that the team can serve clients efficiently.
- After-sales care: Handle exchanges and service requests thoughtfully, following store procedures and ensuring that clients feel supported after their purchase.
What We're Looking For
- Experience in retail, hospitality or another client-facing role is valuable. Experience in premium or luxury retail is an advantage, but we are also interested in candidates with the right attitude, commercial potential and willingness to learn.
- A natural interest in people and the ability to make clients feel comfortable and well looked after.
- Good communication, attention to detail and a professional, considered approach.
- Commercial awareness and a willingness to learn how personal service contributes to sales performance.
- Curiosity about menswear, refined style, natural materials and craftsmanship.
- A reliable, proactive team member who takes ownership of tasks and follows through.
- Fluent English. Additional languages are an advantage.
What We Offer
- Competitive base salary and commission opportunities.
- An employee discount on Aurélien products.
- Opportunities to develop your product knowledge, clienteling and retail career as the brand grows.
- An inclusive and collaborative workplace with a shared commitment to excellent service and high standards.
Client Advisor in City of London employer: Aurélien
Aurélien is an exceptional employer that embodies the spirit of Smart Luxury, offering a refined and inspiring workplace culture in the heart of Knightsbridge. As an Assistant Store Manager, you will benefit from competitive salaries, performance-based bonuses, and significant growth opportunities within a rapidly expanding luxury maison. Join a passionate team dedicated to excellence and client experience, where your contributions will be valued and recognised.
