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- Tasks: Engage clients with authentic connections and tailored advice in luxury retail.
- Company: Join Aurélien, a brand that defines Smart Luxury with elegance and craftsmanship.
- Benefits: Competitive salary, attractive commissions, and generous employee discounts.
- Why this job: Be a trusted ambassador and mentor in a cultured, collaborative environment.
- Qualifications: 2-3 years in luxury retail; passion for style and client relationships.
- Other info: Clear career progression opportunities and a chance to work in Knightsbridge.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Aurélien defines Smart Luxury—a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison's dedication to quality, comfort, and natural materials—designed for those who appreciate quiet confidence and elegance. After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison's spirit of excellence to Knightsbridge.
The Role: As a Senior Client Advisor, you are a trusted ambassador of the Maison—blending product expertise, emotional intelligence, and refined service. You represent the standard of excellence in every client encounter and mentor others through your example.
- Client Experience & Sales: Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion.
- Client Portfolio Development: Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history.
- CRM & Clienteling: Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups.
- Product Expertise: Communicate confidently about suede, cashmere, merino wool, and fine leather—translating craftsmanship into compelling storytelling.
- Visual Merchandising & Store Ambience: Uphold a flawless environment that embodies Aurélien's understated elegance.
- Collaboration & Mentoring: Support junior team members through knowledge sharing and example-led performance.
Profile: Minimum 2–3 years of experience in luxury retail. Existing client portfolio and proven clienteling record are strong advantages. Natural curiosity for people and materials. Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus. Passion for refined style, craftsmanship, and long-term client relationships. If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer: Competitive base salary with attractive commissions. Generous employee discount. Clear career progression opportunities within Aurélien. A cultured, collaborative, and elegant work environment.
Senior Client Advisor | Flagship Store, London employer: Aurelien Online
Contact Detail:
Aurelien Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor | Flagship Store, London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Aurélien's philosophy and product range. When you can speak passionately about suede, cashmere, and the craftsmanship behind each piece, you'll naturally connect with clients and stand out in interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture. Plus, it’s a great way to show your genuine interest in being part of the Aurélien family.
✨Tip Number 3
Practice your storytelling skills! Think about how you can translate the elegance of Aurélien’s products into compelling narratives. This will not only help you in interviews but also in building those authentic connections with clients once you land the job.
✨Tip Number 4
Don’t forget to apply through our website! It shows you're serious about joining the team and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Client Advisor | Flagship Store, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for luxury retail shine through! We want to see your enthusiasm for craftsmanship and refined style. Share personal experiences that highlight your connection to the brand's values.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in clienteling and how you've built relationships in the past. We appreciate candidates who take the time to align their skills with what we’re looking for.
Be Authentic: We value genuine connections, so don’t be afraid to let your personality come through in your writing. Share stories that reflect your emotional intelligence and ability to engage clients authentically. It’s all about making a real connection!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aurelien Online
✨Know Your Products Inside Out
As a Senior Client Advisor, you'll need to be well-versed in the materials and craftsmanship of luxury items. Brush up on your knowledge of suede, cashmere, merino wool, and fine leather. Being able to confidently discuss these materials will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Clienteling Skills
Prepare to discuss your existing client portfolio and how you've nurtured those relationships. Think of specific examples where you've engaged clients through authentic connections and tailored advice. This will demonstrate your ability to build loyalty and trust, which is crucial for this role.
✨Emphasise Emotional Intelligence
In luxury retail, empathy is key. Be ready to share instances where you've used emotional intelligence to enhance the client experience. Highlight how you can connect with clients on a personal level, as this aligns perfectly with Aurélien's philosophy of understated refinement and elegance.
✨Prepare Questions That Reflect Your Curiosity
Show your genuine interest in the brand and the role by preparing thoughtful questions. Ask about the company's vision for the London flagship or how they maintain their standard of excellence. This not only shows your enthusiasm but also your alignment with their values and culture.
