At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in luxury retail.
- Company: Join Aurélien, a brand that embodies Smart Luxury and timeless craftsmanship.
- Benefits: Competitive salary, commission opportunities, employee discounts, and career development.
- Other info: Join a passionate team at our new flagship store in Knightsbridge.
- Why this job: Be the face of luxury and create memorable experiences for clients in an inspiring environment.
- Qualifications: 2 years in luxury retail, client portfolio preferred, and a passion for craftsmanship.
The predicted salary is between 36000 - 60000 £ per year.
Aurélien defines Smart Luxury—a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials—designed for those who appreciate quiet confidence and elegance. After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
As a Client Advisor, you are the face of the Maison—a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.
Responsibilities
- Client Experience & Service: Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity.
- Client Portfolio & Relationship Building: Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
- CRM & Clienteling: Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
- Product Expertise: Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.
- Visual Merchandising & Store Ambience: Maintain impeccable product presentation and store atmosphere according to brand standards.
- Operational Support: Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
- After-Sales Care: Handle exchanges and service requests with elegance, ensuring continued client satisfaction.
Profile
- Minimum 2 years of experience in luxury retail
- Existing portfolio of clients is a strong advantage
- Deep understanding of high-end service and clienteling
- Naturally elegant, emotionally intelligent, and detail-oriented
- Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage
- Strong interest in refined craftsmanship and Mediterranean lifestyle
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive base salary and commission opportunities
- Employee discount on all Aurélien products
- Career development within a growing international luxury maison
- Elegant, inspiring, and inclusive work environment
Client Advisor | Flagship Store, London employer: Aurelien Online
Aurélien Online is an exceptional employer, offering a vibrant work culture in the heart of Knightsbridge, where luxury meets innovation. As a Senior Client Advisor, you will benefit from ongoing professional development opportunities and be part of a team that values creativity and excellence, ensuring your contributions are recognised and rewarded. With a focus on personal growth and a commitment to delivering unparalleled service, working here means being part of a prestigious brand that truly cares about its employees and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor | Flagship Store, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aurelien Online, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aurelien Online!
We think you need these skills to ace Client Advisor | Flagship Store, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aurelien Online, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aurelien Online and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aurelien Online that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aurelien Online
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
