Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in luxury retail.
- Company: Join Aurélien, a brand that embodies Smart Luxury and timeless craftsmanship.
- Benefits: Competitive salary, commission opportunities, employee discounts, and career development.
- Why this job: Be the face of luxury and create memorable experiences for clients in an inspiring environment.
- Qualifications: 2 years in luxury retail, client portfolio preferred, and a passion for craftsmanship.
- Other info: Join a passionate team at our new flagship store in Knightsbridge.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Aurélien defines Smart Luxury—a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials—designed for those who appreciate quiet confidence and elegance. After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
As a Client Advisor, you are the face of the Maison—a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.
Responsibilities
- Client Experience & Service: Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity.
- Client Portfolio & Relationship Building: Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
- CRM & Clienteling: Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
- Product Expertise: Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.
- Visual Merchandising & Store Ambience: Maintain impeccable product presentation and store atmosphere according to brand standards.
- Operational Support: Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
- After-Sales Care: Handle exchanges and service requests with elegance, ensuring continued client satisfaction.
Profile
- Minimum 2 years of experience in luxury retail
- Existing portfolio of clients is a strong advantage
- Deep understanding of high-end service and clienteling
- Naturally elegant, emotionally intelligent, and detail-oriented
- Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage
- Strong interest in refined craftsmanship and Mediterranean lifestyle
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive base salary and commission opportunities
- Employee discount on all Aurélien products
- Career development within a growing international luxury maison
- Elegant, inspiring, and inclusive work environment
Client Advisor | Flagship Store, London employer: Aurelien Online
Contact Detail:
Aurelien Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor | Flagship Store, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Aurélien's philosophy, products, and values. This way, when you walk into that interview, you can speak confidently about how your experience aligns with their spirit of excellence.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, or even visit the store to chat with staff. Building connections can give you insider tips and show your genuine interest in becoming part of the team.
✨Tip Number 3
Showcase your client relationship skills! Prepare examples of how you've built and maintained client portfolios in the past. Highlight your ability to remember preferences and anticipate needs—this is key for a Client Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aurélien family and ready to represent the brand with warmth and grace.
We think you need these skills to ace Client Advisor | Flagship Store, London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through. We want to see how you connect with the essence of Aurélien and its commitment to quality and craftsmanship. Share your experiences that reflect this passion!
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight your relevant experience in luxury retail and any existing client relationships you have. We appreciate a personal touch that shows you understand our brand.
Be Authentic: We value genuine connections, so be yourself in your application. Share your story, your motivations, and what makes you a great fit for our team. Authenticity goes a long way in reflecting the spirit of Aurélien.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Aurelien Online
✨Know the Brand Inside Out
Before your interview, dive deep into Aurélien's philosophy and product range. Familiarise yourself with their materials like suede and cashmere, and understand what 'Smart Luxury' means. This knowledge will help you speak confidently about the brand and show your genuine interest.
✨Showcase Your Clienteling Skills
Prepare examples from your past experiences where you've built strong client relationships. Highlight how you remembered preferences and anticipated needs. This will demonstrate your ability to nurture long-term connections, which is crucial for a Client Advisor role.
✨Dress the Part
Since you're applying for a luxury retail position, your appearance should reflect the brand's elegance. Choose an outfit that embodies sophistication and aligns with Aurélien's aesthetic. This not only shows respect for the brand but also gives a glimpse of how you'll represent them.
✨Practice Your Storytelling
Being able to translate craftsmanship and texture into meaningful stories is key. Prepare to discuss how you would communicate the unique qualities of Aurélien's products to clients. Practising this will help you convey passion and expertise during the interview.
