At a Glance
- Tasks: Engage clients with authentic connections and tailored advice in luxury retail.
- Company: Join Aurélien, a brand that defines Smart Luxury with elegance and craftsmanship.
- Benefits: Competitive salary, attractive commissions, generous discounts, and clear career progression.
- Other info: Collaborative and elegant work environment with opportunities for growth.
- Why this job: Be a trusted ambassador of luxury and mentor others while building lasting client relationships.
- Qualifications: 2-3 years in luxury retail, client portfolio, and a passion for refined style.
The predicted salary is between 40500 - 49500 £ per year.
Aurélien defines Smart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.
Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.
After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship inearly 2026.
We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
As a Senior Client Advisor , you are a trusted ambassador of the Maison — blending product expertise, emotional intelligence, and refined service.
You represent the standard of excellence in every client encounter and mentor others through your example.
Responsibilities
- Client Experience & Sales: Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion.
- Client Portfolio Development: Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history.
- CRM & Clienteling: Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups.
- Product Expertise: Communicate confidently about suede, cashmere, merino wool, and fine leather — translating craftsmanship into compelling storytelling.
- Visual Merchandising & Store Ambience: Uphold a flawless environment that embodies Aurélien’s understated elegance.
- Collaboration & Mentoring: Support junior team members through knowledge sharing and example-led performance.
- Profile
- Minimum2-3 years of experience in luxury retail
- Existing client portfolioand proven clienteling record are strong advantages
- Natural curiosity for people and materials
- Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus
- Passion for refined style, craftsmanship, and long-term client relationships
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive base salary with attractive commissions
- Generous employee discount
- Clear career progression opportunities within Aurélien
- A cultured, collaborative, and elegant work environment
- #J-18808-Ljbffr
Senior Client Advisor | Flagship Store, London employer: Aurelien Online
Aurélien is an exceptional employer, offering a unique opportunity to be part of a passionate team at our flagship store in Knightsbridge, London. With a commitment to employee growth, we provide clear career progression opportunities, a competitive salary with attractive commissions, and a generous employee discount, all within a cultured and collaborative work environment that embodies our philosophy of Smart Luxury. Join us to represent the Maison's spirit of excellence and contribute to a legacy of understated refinement and timeless craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor | Flagship Store, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aurelien Online, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aurelien Online!
We think you need these skills to ace Senior Client Advisor | Flagship Store, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aurelien Online, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aurelien Online and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aurelien Online that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aurelien Online
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
