At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in luxury retail.
- Company: Join Aurélien, a luxury brand known for elegance and craftsmanship.
- Benefits: Competitive salary, commission opportunities, and employee discounts.
- Other info: Inspiring work environment with career growth in an international luxury maison.
- Why this job: Be the face of luxury and make a real impact in a prestigious flagship store.
- Qualifications: 2 years in luxury retail; strong client relationship skills and a passion for style.
The predicted salary is between 31050 - 37950 £ per year.
Aurélien defines Smart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.
Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.
After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship inearly 2026.
We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
As a Client Advisor , you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace.
Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.
Responsibilities
- Client Experience & Service: Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion.
Offer styling advice and guide clients through the collection with knowledge and sincerity.
- Client Portfolio & Relationship
Building: Develop and maintain your own network of loyal clients.
Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
- CRM & Clienteling: Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
- Product Expertise: Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.
- Visual Merchandising & Store Ambience: Maintain impeccable product presentation and store atmosphere according to brand standards.
- Operational Support: Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
- After-Sales Care: Handle exchanges and service requests with elegance, ensuring continued client satisfaction.
- Profile
- Minimum2 years of experience in luxury retail
- Existing portfolio of clientsis a strong advantage
- Deep understanding of high-end service and clienteling
- Naturally elegant, emotionally intelligent, and detail-oriented
- Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage
- Strong interest in refined style, craftsmanship, and Mediterranean lifestyle
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive base salary and commission opportunities
- Employee discount on all Aurélien products
- Career development within a growing international luxury maison
- Elegant, inspiring, and inclusive work environment
- #J-18808-Ljbffr
Client Advisor | Flagship Store, London employer: Aurelien Online
Aurélien is an exceptional employer, offering a unique opportunity to be part of a prestigious luxury brand in the heart of Knightsbridge, London. With a commitment to employee growth and a refined workplace culture, team members enjoy competitive salaries, performance-based bonuses, and generous discounts on all collections. Join us to inspire excellence in client service while being part of a passionate team dedicated to the art of luxury.
