At a Glance
- Tasks: Support daily operations and enhance client experience in a luxury retail environment.
- Company: Join Aurélien, a luxury brand known for quality and elegance.
- Benefits: Enjoy competitive salary, performance bonuses, and employee discounts.
- Other info: Opportunities for growth in a positive and inspiring workplace culture.
- Why this job: Be part of a passionate team shaping the future of luxury in London.
- Qualifications: 3 years in luxury retail; strong sales and leadership skills required.
The predicted salary is between 24750 - 30250 £ per year.
Aurélien defines Smart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.
Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.
After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026.
We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
Assistant Store Manager , you support the Store Manager in all aspects of daily operations, leadership, and client experience.
You lead by example — combining sales excellence, organisation, and a refined sense of service.
Responsibilities
- Client Experience & Sales Excellence: Deliver and inspire exceptional service standards. Guide the team through hands‑on example.
- Team Support & Development: Coach team members in product knowledge and clienteling. Step in as acting manager when required.
- Operations & Visual Merchandising: Assist with stock control, floor presentation, and visual alignment with brand guidelines.
- CRM & Client Portfolio: Build your own network of loyal clients and assist in expanding the store’s overall portfolio.
- KPI Monitoring & Reporting: Support the Store Manager in analysing performance metrics and identifying opportunities for growth.
- Problem Solving & Service Recovery: Handle client concerns with grace, ensuring that every resolution reinforces trust and satisfaction.
- Profile
- Minimum 3 years of experience in luxury retail, ideally in a supervisory or assistant manager position
- Strong understanding of sales, clienteling, and store operations
- Having an established client portfolio is an advantage
- Exceptional communication and interpersonal skills
- Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus
- Elegant personal presentation and natural authority
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive salary and performance‑based bonus
- Employee discount across all Aurélien collections
- Growth opportunities within a fast‑expanding luxury maison
- A refined, positive, and inspiring workplace culture
- #J-18808-Ljbffr
Assistant Store Manager | Flagship Store, London employer: Aurelien Online
Aurélien is an exceptional employer, offering a unique opportunity to be part of a prestigious luxury brand in the heart of Knightsbridge, London. With a commitment to employee growth and a refined workplace culture, team members enjoy competitive salaries, performance-based bonuses, and generous discounts on all collections. Join us to inspire excellence in client service while being part of a passionate team dedicated to the art of luxury.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager | Flagship Store, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aurelien Online, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aurelien Online!
We think you need these skills to ace Assistant Store Manager | Flagship Store, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aurelien Online, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aurelien Online and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aurelien Online that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aurelien Online
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
