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For Companies At a Glance
- Tasks: Manage e-commerce operations, ensuring smooth sales, fulfilment, and customer service.
- Company: Join Auree, a passionate team creating beautiful jewellery since 2014.
- Benefits: Competitive salary, flexible hours, and a chance to make a real impact.
- Why this job: Be part of a growing brand and enhance customer experiences daily.
- Qualifications: Experience in operations, strong communication skills, and a passion for jewellery.
- Other info: Collaborative environment with opportunities for process improvement and efficiency.
The predicted salary is between 27000 - 38000 £ per year.
At Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we are looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.
This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.
What You’ll Do- Sales Channels & Marketplaces
- Oversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).
- Support wholesale accounts with efficient order processing and communications.
- Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.
- Assist with occasional events and fairs, from planning to execution.
- Fulfilment & Customer Service
- Manage the complete order cycle: fulfilment, returns, and exchanges.
- Own customer service: ensuring enquiries are handled promptly and professionally.
- Manage customer service software, reporting on customer experience.
- Work closely with fulfilment partners to ensure accurate and timely delivery.
- Inventory & Packaging
- Maintain accurate stock records across web, marketplaces, and wholesale.
- Manage packaging inventory and ordering, keeping an eye on costs and suppliers.
- Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.
- Monitor cost control and efficiency in fulfilment processes.
- Workshops & Suppliers
- Coordinate hallmarking, made-to-order, plating, and engraving services.
- Manage relationships with suppliers to ensure quality and timely turnaround.
- Support bespoke and custom jewellery orders through smooth operations.
- Process & Efficiency
- Review and improve operational processes across fulfilment, customer service, and inventory.
- Seek opportunities to increase efficiency, reduce costs, and support business growth.
- Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.
- Experience in operations and fulfilment (ideally in retail, fashion, or e-commerce).
- Highly organised, detail-oriented, and calm under pressure.
- Strong communication skills.
- Confident managing inventory systems, order management, and customer service tools.
- Customer experience obsessed.
- Confident using data to make decisions and tracking outcomes.
- Excited about the possibilities of AI and automation.
- Commercially aware, with experience managing costs and supplier relationships.
- Enthusiasm for jewellery, fashion, and customer experience.
- Location: Our studio is in SW17 (Tooting Bec / Balham).
- Hours: Full-time (some flexibility on hours possible).
- Salary: £27,000-£38,000.
This is a chance to be part of Auree's next stage of growth — making a real impact in how we deliver to our customers and partners every day. You will work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued.
E-Commerce Operations Manager in London employer: Auree Jewellery
Contact Detail:
Auree Jewellery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and retail space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience in operations and fulfilment, don’t just tell us—show us! Bring examples of how you’ve improved processes or enhanced customer experiences in previous roles during interviews.
✨Tip Number 3
Be proactive! If you see a gap in our operations or have ideas for improvement, share them when you apply or during interviews. We love candidates who think outside the box and are eager to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Auree.
We think you need these skills to ace E-Commerce Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the E-Commerce Operations Manager role. Highlight your experience in operations, fulfilment, and customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for jewellery and e-commerce, and explain how your background makes you the ideal candidate. We love seeing enthusiasm and personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your proactive approach and how you’ve improved processes or enhanced customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Auree Jewellery
✨Know Your Stuff
Before the interview, dive deep into Auree's brand values and product offerings. Familiarise yourself with their jewellery designs and customer service approach. This will not only show your enthusiasm but also help you connect your experience in e-commerce operations to their specific needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational prowess. Discuss how you've managed inventory systems or streamlined fulfilment processes in previous roles. Be ready to explain how you can bring that same efficiency to Auree, especially in managing day-to-day operations across various sales channels.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully tackled challenges in operations or customer service. Share these stories during the interview to illustrate your proactive approach and ability to thrive under pressure, which is crucial for the E-Commerce Operations Manager role.
✨Engage with Their Vision
Express your passion for jewellery and customer experience. Talk about how you see AI and automation playing a role in enhancing operations. This shows you're not just looking for a job, but are genuinely excited about contributing to Auree's growth and success.
