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For Companies At a Glance
- Tasks: Manage e-commerce operations, ensuring smooth sales and customer support.
- Company: Join a passionate team at Auree, creating beautiful jewellery.
- Benefits: Competitive salary, flexible hours, and a chance to make an impact.
- Why this job: Be part of a growing brand and enhance customer experiences daily.
- Qualifications: Experience in operations, strong communication, and a passion for fashion.
- Other info: Opportunity to innovate processes and work with a collaborative team.
The predicted salary is between 27000 - 38000 £ per year.
At Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we're looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.
This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.
What You'll Do- Sales Channels & Marketplaces
- Oversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).
- Support wholesale accounts with efficient order processing and communications.
- Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.
- Assist with occasional events and fairs, from planning to execution.
- Fulfilment & Customer Service
- Manage the complete order cycle: fulfilment, returns, and exchanges.
- Own customer service: ensuring enquiries are handled promptly and professionally.
- Manage customer service software, reporting on customer experience.
- Work closely with fulfilment partners to ensure accurate and timely delivery.
- Inventory & Packaging
- Maintain accurate stock records across web, marketplaces, and wholesale.
- Manage packaging inventory and ordering, keeping an eye on costs and suppliers.
- Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.
- Monitor cost control and efficiency in fulfilment processes.
- Workshops & Suppliers
- Coordinate hallmarking, made-to-order, plating, and engraving services.
- Manage relationships with suppliers to ensure quality and timely turnaround.
- Support bespoke and custom jewellery orders through smooth operations.
- Process & Efficiency
- Review and improve operational processes across fulfilment, customer service, and inventory.
- Seek opportunities to increase efficiency, reduce costs, and support business growth.
- Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.
- Experience in operations and fulfilment (ideally in retail, fashion, or e-commerce).
- Highly organised, detail-oriented, and calm under pressure.
- Strong communication skills.
- Confident managing inventory systems, order management, and customer service tools.
- Customer experience obsessed.
- Confident using data to make decisions and tracking outcomes.
- Excited about the possibilities of AI and automation.
- Commercially aware, with experience managing costs and supplier relationships.
- Enthusiasm for jewellery, fashion, and customer experience.
- Location: Our studio is in SW17 (Tooting Bec / Balham).
- Hours: Full-time (some flexibility on hours possible).
- Salary: £27,000-£38,000.
This is a chance to be part of Auree's next stage of growth — making a real impact in how we deliver to our customers and partners every day. You'll work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued.
E-commerce Operations Manager in London employer: Auree Jewellery Ltd
Contact Detail:
Auree Jewellery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and jewellery sectors on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in operations and fulfilment. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly with a tailored message about how you can help them improve their operations.
✨Tip Number 4
Apply through our website! We’re always looking for passionate individuals who are customer experience obsessed. Your application will get the attention it deserves when you apply directly with us.
We think you need these skills to ace E-commerce Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the E-commerce Operations Manager role. Highlight your experience in operations and fulfilment, especially in retail or e-commerce. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for jewellery and customer experience, and explain why you’re excited about joining our team at Auree. Let us know how you can contribute to our growth!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who thrive on efficiency and can make things work seamlessly, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Auree Jewellery Ltd
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around operations and fulfilment. Familiarise yourself with the platforms mentioned in the job description, like Wolf and Badger, and be ready to discuss how you've successfully managed similar sales channels in the past.
✨Show Off Your Organisational Skills
Since this role requires a highly organised individual, prepare examples that showcase your ability to manage multiple tasks efficiently. Think about times when you streamlined processes or improved customer service — these stories will resonate well with the interviewers.
✨Be Customer Experience Obsessed
Auree values customer experience, so come prepared to discuss how you've handled customer service challenges. Share specific instances where you went above and beyond to ensure customer satisfaction, and highlight any tools or software you've used to enhance the customer journey.
✨Demonstrate Your Problem-Solving Skills
This role is all about problem-solving, so think of examples where you've tackled operational issues head-on. Be ready to explain your thought process and the steps you took to resolve the problems, as this will show your proactive approach and ability to thrive under pressure.
