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For Companies At a Glance
- Tasks: Manage e-commerce operations, ensuring smooth sales and customer support.
- Company: Join a passionate team at Auree, creating beautiful jewellery.
- Benefits: Competitive salary, flexible hours, and a chance to make an impact.
- Why this job: Be part of a growing brand and enhance customer experiences daily.
- Qualifications: Experience in operations, strong communication, and a love for jewellery.
- Other info: Collaborative environment with opportunities for process improvement.
The predicted salary is between 27000 - 38000 £ per year.
Overview
At Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we’re looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.
This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.
What You’ll Do
Sales Channels & Marketplaces
- Oversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).
- Support wholesale accounts with efficient order processing and comms.
- Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.
- Assist with occasional events and fairs, from planning to execution.
Fulfilment & Customer Service
- Manage the complete order cycle: fulfilment, returns, and exchanges.
- Own customer service: ensuring enquiries are handled promptly and professionally.
- Manage customer service software, reporting on customer experience.
- Work closely with fulfilment partners to ensure accurate and timely delivery.
Inventory & Packaging
- Maintain accurate stock records across web, marketplaces, and wholesale.
- Manage packaging inventory and ordering, keeping an eye on costs and suppliers.
- Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.
- Monitor cost control and efficiency in fulfilment processes.
Workshops & Suppliers
- Coordinate hallmarking, made-to-order, plating, and engraving services.
- Manage relationships with suppliers to ensure quality and timely turnaround.
- Support bespoke and custom jewellery orders through smooth operations.
Process & Efficiency
- Review and improve operational processes across fulfilment, CS and inventory.
- Seek opportunities to increase efficiency, reduce costs, and support business growth.
- Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.
About You
- Experience in operations and fulfilment (ideally in retail, fashion, or e-commerce).
- Highly organised, detail-oriented, and calm under pressure.
- Strong communication skills
- Confident managing inventory systems, order management, and customer service tools.
- Customer experience obsessed.
- Confident using data to make decisions and tracking outcomes
- Excited about the possibilities of AI and automation.
- Commercially aware, with experience managing costs and supplier relationships.
- Enthusiasm for jewellery, fashion, and customer experience.
The Details
- Location: Our studio is in SW17 (Tooting Bec / Balham).
- Hours: Full-time (some flexibility on hours possible)
- Salary: £27,000-£38,000.
Why Join Us?
This is a chance to be part of Auree’s next stage of growth — making a real impact in how we deliver to our customers and partners every day. You’ll work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued.
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E-commerce Operations Manager employer: Auree Jewellery Ltd
Contact Detail:
Auree Jewellery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and jewellery industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your past successes in operations and fulfilment. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Prepare for interviews by researching Auree’s values and products. Be ready to discuss how your experience aligns with their mission of delivering exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace E-commerce Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the E-commerce Operations Manager role. Highlight your experience in operations, fulfilment, and customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for jewellery and e-commerce, and explain why you want to join our team at Auree. Let us know how your skills can help us delight our customers every day.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who thrive on efficiency and can demonstrate their ability to improve processes and make things run smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process!
How to prepare for a job interview at Auree Jewellery Ltd
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around operations and fulfilment. Familiarise yourself with online marketplaces like Wolf and Badger, and be ready to discuss how you can streamline processes and enhance customer experience.
✨Show Off Your Organisational Skills
Since this role is all about keeping things running smoothly, come prepared with examples of how you've managed multiple tasks or projects in the past. Highlight your attention to detail and how you handle pressure — it’ll show you’re the organised person they need!
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve handled customer service situations in the past, as well as how you manage relationships with suppliers.
✨Be Data-Driven
This role requires a knack for using data to make decisions. Prepare to talk about how you've used data in previous roles to improve efficiency or reduce costs. Showing that you can track outcomes and make informed decisions will set you apart from other candidates.
