Credit Controller

A career with Aurea Care Limited could be the perfect opportunity for you! At Aurea Care Limited, we are committed to providing exceptional, high-quality care that allows our clients to remain in the comfort and security of their own homes. We are looking for dedicated individuals to join our team and help provide the best possible care to those in need.

Main Purpose of the Job: To ensure the efficient and effective management of credit control processes within Aurea Care Limited, ensuring timely collection of payments, reducing overdue debts, and maintaining positive relationships with clients and their families, while contributing to the overall financial health and success of the agency.

Reports To: Finance Manager or Director (depending on the specific situation or structure).

Duties and Responsibilities:

• Monitor and manage the accounts receivable process, ensuring all outstanding invoices are followed up in a timely manner.
• Communicate with clients and their families to ensure clarity and understanding of billing processes, payment schedules, and any outstanding amounts.
• Review client accounts to identify overdue payments and resolve any discrepancies or issues related to billing.
• Maintain accurate records of communications with clients regarding payments, offering solutions for payment issues or disputes where necessary.
• Process payments and allocate them correctly to client accounts.
• Work with the finance team to ensure accurate billing of services rendered to clients, ensuring all care services are correctly invoiced in accordance with contracts.
• Generate and distribute invoices to clients and ensure all invoicing is done in a timely manner.
• Provide regular reports on overdue accounts and assist the finance department in chasing overdue payments.
• Assist with debt collection strategies and manage relationships with clients in arrears, ensuring professional and respectful interactions.
• Liaise with legal or debt collection agencies when required, following the company's procedures for escalations.
• Maintain confidentiality and integrity of client financial information.

Qualifications:

• Strong understanding of credit control processes, with experience in managing accounts receivable and reducing outstanding debts.
• Minimum of 1 year’s experience in a credit control role, ideally within a healthcare or domiciliary care setting.
• A relevant qualification in finance or accounting (e.g., AAT Level 2 or equivalent) is desirable.
• Proficient in using accounting software and Microsoft Office Suite (especially Excel).
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients, families, and internal teams.
• Good organisational skills, with the ability to manage multiple accounts and meet deadlines.
• Ability to work independently and as part of a team.
• A keen attention to detail and the ability to maintain accurate records.
• Knowledge of GDPR regulations and their impact on data handling.

Contract Type: This is a permanent, full-time position with standard office hours, with some flexibility required based on business needs.

Working Conditions: Office-based role, with occasional hybrid working options available. Occasional travel may be required for client visits or meetings.

Employee Benefits: As a valued member of our team, you will have access to a range of benefits, including: Bright Exchange – Access exclusive discounts, deals, and savings on shopping, travel, and entertainment. Employee Assistance Programme (EAP) – Receive confidential support for personal and professional challenges, including mental health, financial advice, and workplace wellbeing services.

Identification and Right to Work Requirements: All applicants must provide valid identification and proof of their right to work in the UK before commencing employment. Acceptable forms of ID include a valid passport, a UK birth certificate, or a biometric residence permit. Non-UK nationals must provide the necessary visa or work permit documentation.

Sponsorship: Please note that we do not provide visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application.

Acknowledgement and Agreement: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.