At a Glance
- Tasks: Support customers in French, Dutch, and English via email, phone, and chat.
- Company: Join Aura, a fast-growing tech company focused on connecting people through innovative photo-sharing solutions.
- Benefits: Enjoy competitive salary, stock options, remote work, and 25 days holiday plus public holidays.
- Other info: Flexible remote role with opportunities for growth and team collaboration.
- Why this job: Make a real impact by enhancing customer experiences and solving problems creatively.
- Qualifications: Fluent in French, Dutch, and English with customer support experience.
The predicted salary is between 30000 - 40000 € per year.
Location: UK-based (Remote / Home Office)
Languages Required: Fluent in English, French & Dutch (essential)
Bonus Language: Proficiency in an additional European language is beneficial, particularly a Nordic language such as Swedish or Finnish.
Eligibility: Must have indefinite leave to remain and the right to work in the UK.
WHAT WE DO
Aura connects people around the world through a brilliant photo-sharing experience. Aura’s easy-to-use mobile app (iOS and Android) and beautifully designed WiFi-connected digital photo frames provide an effortless, private, and secure way to share photos with family and friends globally.
THE ROLE: CUSTOMER EXPERIENCE SPECIALIST (CES)
As a French / Dutch / English Customer Experience Specialist, you will support customers via email, phone, and chat, delivering a high-quality, human-first experience, making them feel like family. You will handle a full range of customer queries in a solution-focused, customer-centric way, including:
- Pre-sales product enquiries
- Order support and tracking
- Explaining product features and usability
- App, frame, and WiFi troubleshooting
- Warranty support and returns
You will also work with your team members and other departments to represent the voice of our customers (VoC) and to continuously improve our processes and products.
WHO WE ARE LOOKING FOR
This role is ideal for someone who:
- Enjoys problem-solving and communicating with customers
- Treats customers as individuals, not tickets
- Thrives in a fast-paced, evolving startup environment
- Has a technical and analytical mindset
- Is motivated by customer satisfaction scores (CSAT performance)
- Is proactive in improving processes, tools, and documentation
KEY REQUIREMENTS (ESSENTIAL SKILLS)
- Fluent in French, Dutch, and English (written & spoken)
- 1+ year customer support experience (email/chat/phone environment)
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy skills
- Technical aptitude (iOS / Android apps, connectivity troubleshooting)
- High attention to detail and problem-solving ability
- Comfortable learning new tools, systems, and technologies quickly
- Flexibility to work 2–5 weekends during peak periods
WHAT’S IN IT FOR YOU?
At Aura, we believe in creating a great work environment so you are set up to succeed in your job and do the best work of your career.
- Work for a company that genuinely cares about customers and employees
- Build something that has purpose and makes a real difference
- Have an impact and take on new responsibilities as you grow
- Competitive salary, stock options and benefits (such as wifi expenses and fitness/wellness allowance)
- Flexibility to work from home
- 25 days holiday + 8 UK public holidays
FIRST DAYS IN YOUR ROLE
Your first 30 days:
- Complete onboarding and build basic product and process knowledge
- Have regular calls with your team to build strong relationships
- Begin handling customer scenarios alongside experienced CES team members
Your first 90 days:
- Master troubleshooting and Standard Operating Procedures (SOPs)
- Independently handle around 90% of customer contacts
- Meet CSAT targets
- Opportunity to already contribute to side projects such as help center optimization, localization, and AI-driven support
Help shape the future of customer experience at Aura.
French, Dutch & English Customer Experience Specialist employer: Aura
Aura is an exceptional employer that prioritises a supportive and inclusive work culture, allowing employees to thrive in a remote environment while making a meaningful impact on customer experiences. With competitive salaries, stock options, and generous benefits including wellness allowances and 25 days of holiday, Aura fosters professional growth and encourages team collaboration through regular in-person meetings. Join a company that values innovation and connection, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land French, Dutch & English Customer Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research Aura's products and values so you can show genuine enthusiasm during interviews. This will help us see that you're not just another candidate, but someone who truly connects with our mission.
✨Tip Number 2
Practice your language skills! Since you'll be dealing with customers in French, Dutch, and English, brush up on your conversational abilities. Role-play common customer scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled customer issues in the past. We love candidates who can think on their feet and provide solutions that make customers feel valued.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and genuinely interested in joining the Aura family.
We think you need these skills to ace French, Dutch & English Customer Experience Specialist
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in French, Dutch, and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in all three languages.
Tailor Your Experience:When you describe your previous customer support experience, focus on the skills that match our needs. Talk about how you've handled customer queries, resolved issues, and provided a human-first experience. We want to see how you treat customers as individuals!
Be Tech-Savvy:Mention any experience you have with troubleshooting apps or devices, especially if you've worked with tools like Zendesk. We love candidates who can quickly learn new technologies, so don’t hesitate to share your tech journey!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Aura
✨Brush Up on Your Language Skills
Since this role requires fluency in French, Dutch, and English, make sure to practice speaking and writing in all three languages. Consider doing mock interviews with friends or using language apps to sharpen your skills. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Know the Product Inside Out
Familiarise yourself with Aura's products and services before the interview. Understand how the photo-sharing app works and what makes it unique. Being able to discuss specific features and how they benefit customers will show that you're genuinely interested in the company and its mission.
✨Prepare for Customer Scenarios
Think about common customer queries and how you would handle them. Practice articulating your thought process in a clear and empathetic manner. This will help you showcase your problem-solving skills and customer-centric approach during the interview.
✨Show Your Team Spirit
Aura values collaboration, so be ready to discuss how you've worked effectively in teams before. Share examples of how you've contributed to improving processes or customer experiences in previous roles. This will highlight your ability to work well with others and your proactive attitude.
