At a Glance
- Tasks: Lead the development of operational systems and processes to support a growing tech-enabled service.
- Company: Aura, a mission-driven company focused on transforming how society approaches death.
- Benefits: Unlimited holiday, remote work, wellness support, and opportunities for personal growth.
- Other info: Fully remote role with occasional meetups and a flexible, trust-based culture.
- Why this job: Join a purpose-driven team making a real difference in people's lives.
- Qualifications: Experience with CRM platforms like HubSpot or Salesforce and a background in B2C environments.
The predicted salary is between 60000 - 60000 £ per year.
Location: Fully Remote (UK)
Reporting to: COO
Salary: £60,000 per annum, full-time
The 'Why': Building the Infrastructure for Empathy
At Aura, our mission is to create a society where planning for death is embraced as part of life. We tackle the fear, uncertainty, and complexity surrounding death with connection, compassion, and innovation. Following significant VC investment, we are rapidly scaling our tech-enabled 'Peace of Mind' service. To achieve our ambitious revenue targets and support thousands of families, our operational infrastructure must be flawless. We rely on our human 'Angels' to provide unparalleled empathy to our customers; your job is to build the world-class, automated systems that allow them to do so without touching a single piece of administrative friction.
Role Purpose
The Operations Lead will own and evolve Aura's operational systems, processes, and data infrastructure, ensuring the business can scale efficiently and reliably. This is a technical and strategic role focused on building the operating system of the business, spanning CRM architecture, automation, data infrastructure, and cross-functional workflows. You will combine hands-on systems configuration with high-level operational design, creating scalable solutions that reduce manual effort, improve data quality, and enable better decision-making. The role sits at the centre of the business, acting as a bridge between operations, commercial teams, and leadership, translating strategy into practical systems and measurable outcomes. A strong technical foundation is essential: you will be expected to get into the tools, not just advise on them.
Prerequisites
Candidates who do not meet both of the following criteria will not be progressed:
- CRM platform experience (essential): Proven, hands-on experience configuring and administering HubSpot or Salesforce, including pipelines, workflows, custom properties, reporting, and integrations. You must be able to demonstrate this with specific examples from previous roles.
- Experience in B2C environments (essential): Proven experience in fast-paced, high-growth B2C environments with the ability to thrive amid changing priorities and rapid iteration.
Key Responsibilities
- Systems & Architecture (Core): Own and evolve Aura's core systems stack, with HubSpot as the primary platform, including CRM configuration, workflows, pipelines, custom objects, and reporting. Define and implement target systems architecture across Ops, Sales, Marketing, and CX. Build and maintain a single source of truth for operational and commercial data. Ensure systems are scalable, reliable, and structured to support a regulated environment. Own and develop marketing operations including the processes, analytics and technology powering the marketing team. Manage integrations across tools (e.g. HubSpot, Make/Zapier, Google Workspace, payment platforms).
- Operational Strategy & Scaling: Translate company strategy into practical operational systems and processes. Identify bottlenecks and design solutions to decouple growth from headcount. Establish clear workflows, ownership models, and internal SLAs across teams. Support development of RevOps and commercial performance infrastructure. Drive continuous improvement in how the business operates end-to-end.
- Data, Reporting & Insights: Develop and own operational and commercial dashboards (hands-on, not by proxy). Improve data quality, governance, and consistency across systems. Enable leadership decision-making through clear, accurate reporting, providing the SLT with real-time visibility on Customer Acquisition Cost (CAC) and Lifetime Value (LTV). Implement processes for ongoing data QA, monitoring, and optimisation.
- Automation & Efficiency: Identify and eliminate manual work through scalable automation. Build repeatable tools and workflows that reduce reliance on individuals. Implement automation across internal operations and the customer lifecycle. Ensure all processes are documented, maintainable, and scalable.
- Operational Delivery & Execution: Own delivery of key operational projects from scoping through to completion. Translate high-level requirements into clear execution plans and systems specifications. Manage multiple workstreams, maintaining momentum and accountability. Act as the go-to for operationalising new initiatives.
- Business Integration & Collaboration: Work closely with leadership to embed systems and processes across the business. Partner with Marketing, Sales, CX, and Product to improve operational performance. Support new product launches, customer journeys, and internal initiatives. Provide clear, practical guidance on systems and operational best practice.
Knowledge, Skills & Experience
Essential:
- Experience in B2C environments: Proven experience in fast-paced B2C environments, comfortable working at speed across competing priorities and building systems that scale with rapid growth rather than constraining it.
- Proven, hands-on HubSpot or Salesforce experience: pipeline setup, workflow automation, custom properties, integrations, and reporting; able to demonstrate with specific examples.
- Science or technical degree: Bachelor's level or above in a STEM or related discipline.
- Proven experience in operations, RevOps, or systems roles in a scaling business.
- Ability to operate across both strategy and hands-on execution without delegation to others.
- Strong systems thinking, with the ability to design scalable processes, not just follow them.
- High autonomy and initiative, able to work from ambiguity to outcomes with minimal direction.
- Strong data literacy and attention to detail.
- Excellent stakeholder communication skills, with the ability to translate technical concepts for non-technical audiences.
Highly Desirable:
- Experience with no/low-code automation tools (Make, Zapier, Airtable, etc.).
- Exposure to data infrastructure, analytics, or RevOps functions.
- Technical curiosity and practical ability across APIs, integrations, basic scripting.
- Experience in a regulated environment or handling sensitive customer data.
- Familiarity with ClickUp, Power BI, or similar tools.
- Experience building or maintaining commercial dashboards and operational reporting.
- Experience managing external technical agencies or consultants.
Company Benefits
- Remote-first: fully remote with occasional meetups in London/South of England.
- Unlimited holiday and a flexible, trust-based culture.
- Purpose: make a meaningful difference helping people through life's hardest moments.
- Growth: active support for personal and professional development.
- Wellness: free wellbeing apps, private medical insurance, and 24/7 support line.
- Work abroad: one month per year working from a country of your choice.
Operations Lead (Systems & Strategy) - Remote in Cambridge employer: Aura
At Aura, we pride ourselves on being an exceptional employer that champions a remote-first culture, allowing you to work from anywhere in the UK while making a meaningful impact in people's lives. With unlimited holiday, a strong focus on personal and professional growth, and comprehensive wellness benefits, we foster an environment where innovation thrives and employees feel valued. Join us in building a compassionate infrastructure that supports families during life's most challenging moments, all while enjoying the flexibility and support that comes with being part of a rapidly scaling tech-enabled service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead (Systems & Strategy) - Remote in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission, especially how they tackle complex issues like death with empathy. This will help you connect your skills to their needs.
✨Tip Number 3
Showcase your hands-on experience! When discussing your background, highlight specific examples of how you've configured systems like HubSpot or Salesforce. This will demonstrate your technical chops and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission.
We think you need these skills to ace Operations Lead (Systems & Strategy) - Remote in Cambridge
Some tips for your application 🫡
Show Off Your CRM Skills:Make sure to highlight your hands-on experience with HubSpot or Salesforce. We want to see specific examples of how you've configured pipelines, workflows, and reporting in your previous roles. This is your chance to shine!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with our mission and the role. We love seeing candidates who understand what we’re about.
Be Data-Driven:Since this role involves a lot of data management, make sure to mention any experience you have with data quality, governance, and reporting. Show us how you've used data to drive decisions in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Aura
✨Know Your Systems Inside Out
Make sure you have a solid understanding of HubSpot or Salesforce, as these are crucial for the role. Be ready to discuss specific examples of how you've configured pipelines, workflows, and reporting in your previous roles. This will show that you can hit the ground running.
✨Showcase Your B2C Experience
Prepare to talk about your experience in fast-paced B2C environments. Highlight situations where you successfully managed competing priorities and built scalable systems. This will demonstrate your ability to thrive in a dynamic setting, which is key for this position.
✨Emphasise Your Problem-Solving Skills
Think of examples where you've identified bottlenecks and designed solutions to improve operational efficiency. Being able to articulate how you've decoupled growth from headcount will impress the interviewers and show your strategic thinking.
✨Communicate Clearly with Stakeholders
Practice explaining technical concepts in simple terms, as you'll need to bridge the gap between technical and non-technical teams. Good communication skills are essential for translating strategy into practical systems, so be prepared to demonstrate this during your interview.
