Hospital Co-ordinator in Guildford

AURA Veterinary is a world-renowned centre for excellence in oncology, soft tissue surgery, internal medicine and interventional radiology based in Guildford. Our focus is on delivering the best possible outcomes for the dogs and cats who are referred to us for treatment. We offer secondary and tertiary-level clinical expertise and exceptional animal care, rooted in a commitment to uphold the highest standards in veterinary science.

The facilities at AURA are state-of-the-art and include four operating theatres, a 160 slice CT scanner, a brand new state of the art C-arm fluoroscopy unit, a cell-salvage autotransfusion unit, intraoperative imaging with Near-InfraRed Fluorescence (NIRF), an Interventional Radiology suite, minimally invasive surgical equipment, cystoscopy/endoscopy/bronchoscopy, two chemotherapy rooms plus a hood room, contrast-enhanced ultrasonography (CEUS), digital radiography and a full in-house laboratory.

The Hospital Co-ordinator is a pivotal senior clinical role at the heart of AURA Veterinary. The Hospital Co-ordinator is the operational head of the hospital on a day-to-day basis, ensuring that clinical workflow, resource allocation and inpatient care come together seamlessly across all areas of the hospital. The post holder must be experienced, confident and clinically credible who can command the respect of the full clinical team, from Veterinary Care Assistants through to our specialists and who thrives in a fast-paced, high-acuity referral environment.

The Hospital Co-ordinator is proactive rather than reactive: they anticipate challenges before they arise, make decisions with authority, and take ownership of the daily operational rhythm of the hospital. The role has three interconnected areas of ownership: Clinical Workflow, Resource Management and Inpatient Stay. Together these form the foundation of what the Hospital Co-ordinator is accountable for each day. They work in close partnership with the Deputy Nursing Manager, the Lead VCA, and the Nursing Manager, and are a critical link between clinical and non-clinical teams across the hospital.

The Hospital Co-ordinator is the go-to person for the operational running of the hospital. Where the Nursing Manager and Deputy Nursing Manager hold people and strategic leadership responsibility, the Hospital Co-ordinator owns the day — ensuring every patient, every team member, and every resource is in the right place at the right time.

• Maintain RCVS registration and uphold the RCVS Code of Professional Conduct, including the five principles and professional responsibilities regarding animals, clients, the profession, the veterinary team, the RCVS and the public.
• Be familiar with professional obligations and accountability in relation to the RCVS for MRCVS & RVN members.
• Provide consistent, clear, clinical and professional advice and act as an exemplary RVN to all staff.
• Demonstrate professional awareness and accountability in accordance with the RCVS Code of Conduct.
• Provide clinical training, guidance and mentoring to nursing and VCA staff as required.
• Actively participate in and maintain continued professional development (CPD), with a focus on developing operational and clinical leadership skills.
• Ensure communication with clients is fulfilled either directly or by delegation within the clinical team as necessary.
• Communicate with clients to educate them in relation to the treatment and care of their pet as required.
• Report any stock deficiencies or faulty equipment to the relevant personnel.
• Assist with patient pricing when requested by the Senior RVNs or finance team including the closing of bills.
• Attend and actively participate in clinical team meetings.
• Assist in the reporting of clinical errors to promote a culture of transparency and continuous improvement.
• Maintain precise patient records through accurate and timely documentation.
• Work in accordance with AURA’s standard operating procedures (SOPs), protocols and policies.

During the course of your work, you will come into possession of confidential information concerning patients, their families, AURA Veterinary and its staff. This information should be treated confidentially and in accordance with General Data Protection Regulations (GDPR) 2016.

The post holder is responsible for ensuring he/she maintains the integrity and quality of both computerised and manual data.

At AURA, we believe in the power of diversity and inclusion to drive innovation and excellence. We are committed to building a workforce that embraces the world we live in. We provide equal opportunities for all applicants and employees, ensuring fair and unbiased recruitment processes and encouraging an inclusive work environment. We expect the post holder, and every one of our people, to take personal responsibility for observing, upholding, promoting and applying the Equality, Diversity and Inclusion policy.