At a Glance
- Tasks: Be the friendly face of AURA, welcoming clients and ensuring smooth operations.
- Company: Join a leading veterinary centre known for excellence in animal care.
- Benefits: Enjoy competitive pay, free parking, fresh fruit deliveries, and generous annual leave.
- Other info: Flexible part-time hours with opportunities for growth in a dynamic team.
- Why this job: Make a difference in pets' lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
AURA Veterinary is a world-renowned centre for excellence in oncology, soft tissue surgery, internal medicine and interventional radiology based in Guildford. Our focus is on delivering the best possible outcomes for the dogs and cats who are referred to us for treatment. We offer secondary and tertiary-level clinical expertise and exceptional animal care, rooted in a commitment to uphold the highest standards in veterinary science.
The facilities at AURA are state-of-the-art and include:
- Four operating theatres
- 160 slice CT scanner with Injector pump
- C-arm fluoroscopy unit
- Cell-salvage auto-transfusion unit
- Intra-operative imaging with Near-InfraRed Fluorescence (NIRF)
- Interventional Radiology suite
- Minimally invasive surgical equipment
- Cystoscopy/endoscopy/bronchoscopy
- Two chemotherapy rooms plus hood room
- Contrast-enhanced ultrasonography (CEUS)
- Digital radiography
- Full in-house laboratory
You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.
Rota: 16 hours per week (4 hours each on Thursday and Friday between 4pm to 8pm & Saturday from 9am to 5pm)
Annual leave: 18 days including bank holidays (FTE 30 days) increasing to 20 days (FTE 33 days) after 3 years continued service
Employee benefits:
- Employee Assistance Programme
- Death in Service
- Free Parking
- Weekly fresh fruit delivery
Equality Diversity & Inclusion (EDI) Statement: At AURA, we believe in the power of diversity and inclusion to drive innovation and excellence. We are committed to building a workforce that embraces the world we live in. We provide equal opportunities for all applicants and employees, ensuring fair and unbiased recruitment processes and encouraging an inclusive work environment.
Job overview: Part-Time, Permanent (16 hours per week)
Front of House I Receptionist I Part-Time in Guildford employer: AURA Veterinary Ltd
AURA Veterinary Ltd is an exceptional employer located in Guildford, offering a dynamic work culture that prioritises both professional growth and compassionate animal care. With a strong emphasis on mentorship and high standards of veterinary services, employees benefit from ongoing development opportunities in a supportive environment that values teamwork and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House I Receptionist I Part-Time in Guildford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like AURA Veterinary Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at AURA Veterinary Ltd and let us see your personality shine through!
We think you need these skills to ace Front of House I Receptionist I Part-Time in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and AURA Veterinary Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about AURA Veterinary Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at AURA Veterinary Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress AURA Veterinary Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which AURA Veterinary Ltd will surely appreciate.
