At a Glance
- Tasks: Be the friendly face of AURA, welcoming clients and ensuring smooth operations.
- Company: Join a leading veterinary centre known for excellence in animal care.
- Benefits: Enjoy 30 days holiday, free parking, and fresh fruit deliveries.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
AURA Veterinary is a world-renowned centre for excellence in oncology, soft tissue surgery, internal medicine and interventional radiology based in Guildford. Our focus is on delivering the best possible outcomes for the dogs and cats who are referred to us for treatment. We offer secondary and tertiary-level clinical expertise and exceptional animal care, rooted in a commitment to uphold the highest standards in veterinary science.
The facilities at AURA are state-of-the-art and include:
- Four operating theatres
- 160 slice CT scanner with Injector pump
- C-arm fluoroscopy unit
- Cell-salvage auto-transfusion unit
- Intra-operative imaging with Near-InfraRed Fluorescence (NIRF)
- Interventional Radiology suite
- Minimally invasive surgical equipment
- Cystoscopy/endoscopy/bronchoscopy
- Two chemotherapy rooms plus hood room
- Contrast-enhanced ultrasonography (CEUS)
- Digital radiography
- Full in-house laboratory
You will report to the Front of House Supervisor and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their owners, improving the service delivery and patient journey.
Benefits include:
- 30 days holiday including Bank Holidays
- Death in Service
- Employee Assistance Programme
- Free Parking
- Weekly fresh fruit delivery
This is a 40 hour week role – Candidates must be able to commence at the beginning of October 2026.
Equality Diversity & Inclusion (EDI) Statement: At AURA, we believe in the power of diversity and inclusion to drive innovation and excellence. We are committed to building a workforce that embraces the world we live in. We provide equal opportunities for all applicants and employees, ensuring fair and unbiased recruitment processes and encouraging an inclusive work environment.
Front of House I Receptionist (12 month Fixed Term Contract) in Guildford employer: AURA Veterinary Ltd
AURA Veterinary Ltd is an exceptional employer located in Guildford, offering a dynamic work culture that prioritises both professional growth and compassionate animal care. With a strong emphasis on mentorship and high standards of veterinary services, employees benefit from ongoing development opportunities in a supportive environment that values teamwork and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House I Receptionist (12 month Fixed Term Contract) in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AURA Veterinary Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AURA Veterinary Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House I Receptionist (12 month Fixed Term Contract) in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AURA Veterinary Ltd.
How to prepare for a job interview at AURA Veterinary Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AURA Veterinary Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AURA Veterinary Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
