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For Companies At a Glance
- Tasks: Drive revenue growth by deepening customer relationships and maximising long-term value.
- Company: AURA, a forward-thinking company focused on customer success.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and driving growth.
- Qualifications: Experience in customer relationship management and team leadership.
- Other info: Join a dynamic team dedicated to customer success and innovation.
The predicted salary is between 48000 - 72000 £ per year.
The Head of Customer Growth is a senior commercial role responsible for driving revenue growth from AURA’s existing customer base. The role is focused on deepening relationships, increasing product and service penetration, and maximising long-term customer value. This is not a new business sales role. The emphasis is on understanding customers’ organisations in depth and systematically expanding AURA’s footprint across all relevant parts of their business.
The role will manage a defined portfolio of approximately 100 customers and will lead a team of two customer growth professionals. The role holder will be accountable for upsell performance, customer retention, and the execution of structured.
Head of Customer Growth in London employer: Aura UK
Contact Detail:
Aura UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Growth in London
✨Tip Number 1
Get to know the company inside out! Research AURA’s products and services, and understand their customer base. This will help us tailor our conversations and show that we’re genuinely interested in driving growth.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and what they value in a Head of Customer Growth.
✨Tip Number 3
Prepare for the interview by thinking about how we can deepen customer relationships. Have specific examples ready that demonstrate our ability to increase product penetration and maximise customer value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the AURA team and contributing to their growth.
We think you need these skills to ace Head of Customer Growth in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand AURA and its customers. Tailor your application to show how your experience aligns with deepening customer relationships and driving growth.
Showcase Relevant Experience: Highlight your past roles where you've successfully managed customer portfolios or led teams. We want to see how you've driven upsell performance and customer retention in your previous positions.
Be Specific and Structured: When detailing your achievements, use specific examples and metrics. This helps us see the impact you've made in previous roles and how you can bring that to AURA.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role directly!
How to prepare for a job interview at Aura UK
✨Know Your Customers Inside Out
Before the interview, take time to research AURA's existing customer base. Understand their industries, challenges, and how AURA's products can add value. This will help you demonstrate your ability to deepen relationships and maximise long-term customer value.
✨Showcase Your Upselling Skills
Prepare specific examples of how you've successfully upsold products or services in previous roles. Highlight your strategies for increasing product penetration and retaining customers, as this is crucial for the Head of Customer Growth position.
✨Demonstrate Team Leadership Experience
Since you'll be leading a team of customer growth professionals, be ready to discuss your leadership style. Share experiences where you've motivated a team, managed performance, and achieved collective goals, especially in a customer-focused environment.
✨Prepare Questions About Customer Strategy
Think of insightful questions to ask during the interview about AURA's current customer growth strategies. This shows your genuine interest in the role and helps you understand how you can contribute to expanding AURA’s footprint across its customer base.
