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- Tasks: Lead a dynamic team to optimise security response operations across the UK.
- Company: AURA, a trailblazer in automated security solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in transforming security response with innovative strategies.
- Qualifications: 8+ years in operations, strong leadership, and analytical skills required.
- Other info: Join a fast-paced environment with a focus on scalability and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
AURA is transforming the landscape of automated security response. As the Operations Director, your primary mission is to lead a high-performing team in managing and scaling our extensive network of sub-contracted security response partners across the UK. You will be responsible for the "Gold Standard" of our product: ensuring that when an alarm is triggered, our response is lightning-fast, the quality of the on-site visit is impeccable, and the reporting is data-rich—all while maintaining a lean, cost-effective, and hyper-scalable operational model.
Key Responsibilities
- Strategic Network Management
- Partner Optimisation: Oversee the management of our third-party security provider network, ensuring geographic coverage aligns with client demand.
- Relationship Leadership: Act as the senior point of escalation for key sub-contracted partners, fostering long-term, mutually beneficial service level agreements (SLAs).
- Procurement & Negotiation: Lead contract negotiations to ensure cost-efficiency and performance-based incentives are baked into our partner ecosystem.
- Response Speed: Continuously monitor and optimise "Time to Site" metrics, identifying bottlenecks in dispatch or partner readiness.
- Quality Assurance: Define and enforce standards for on-site visits and digital incident reporting. You ensure that what the client receives is professional, accurate, and actionable.
- Continuous Improvement: Implement feedback loops between our technology team and our partners to streamline the dispatch-to-resolution workflow.
- Process Engineering: Design operational frameworks that allow AURA to double its volume without doubling its overhead.
- Financial Oversight: Manage the operational budget, focusing on reducing the "Cost per Response" while maintaining premium service quality.
- Tech Integration: Work closely with the Product team to automate manual tasks within the operations room, moving toward a "management by exception" model.
- Team Development: Lead, mentor, and grow a small, agile operations team. Cultivate a culture of accountability, data-driven decision-making, and "customer-first" thinking.
- Cross-Functional Collaboration: Serve as the bridge between Operations, Sales (to ensure we can deliver what is promised), and Tech (to build the tools you need).
Requirements
- Experience
- 8+ Years in Operations: Ideally within security, logistics, on-demand services, or high-growth tech-enabled businesses.
- Network Management: Proven track third-party/sub-contractor management at scale.
- Leadership: Experience managing small, high-impact teams in a fast-paced environment.
- Analytical Mindset: You live in the data. You can spot a trend in a spreadsheet before it becomes a problem in the field.
- Negotiation: A firm but fair negotiator who understands how to drive value from supplier partnerships.
- Tech-Savvy: Comfortable with SaaS platforms, dispatch logic, and data visualisation tools (e.g., Tableau, PowerBI, or internal dashboards).
- Strategic Vision: The ability to pivot from a granular operational fire to high-level 12-month scaling strategy.
Director of Operations in London employer: Aura UK
Contact Detail:
Aura UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or even local meetups related to operations and security. You never know who you might bump into that could help you land that Director of Operations role.
✨Tip Number 2
Showcase your expertise! Create a LinkedIn profile that highlights your experience in managing third-party networks and operational excellence. Share articles or insights about the latest trends in automated security response to position yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by diving deep into AURA’s mission and values. Be ready to discuss how your background aligns with their goal of delivering lightning-fast responses and impeccable service quality. Tailor your examples to demonstrate your strategic vision and analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the AURA team and contributing to their mission.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in managing third-party networks and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for AURA. Mention specific examples of how you've optimised operations or led teams in the past. We love a good story that shows your passion for operational excellence.
Show Off Your Analytical Skills: Since we’re all about data-driven decisions, make sure to highlight your analytical mindset in your application. Share instances where you've used data to solve problems or improve processes. We want to know how you can help us maintain our 'Gold Standard'!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy—just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Aura UK
✨Know Your Numbers
As a Director of Operations, you'll need to demonstrate your analytical mindset. Brush up on key metrics like 'Time to Site' and 'Cost per Response'. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Negotiation Skills
Prepare examples of successful contract negotiations you've led. Highlight how you balanced cost-efficiency with performance-based incentives. This will show that you understand the importance of building strong partnerships.
✨Demonstrate Leadership Experience
Be ready to talk about your experience managing high-impact teams. Share specific instances where you mentored team members or fostered a culture of accountability and data-driven decision-making.
✨Understand the Tech Landscape
Familiarise yourself with SaaS platforms and data visualisation tools like Tableau or PowerBI. Be prepared to discuss how you've integrated technology into operations to enhance efficiency and scalability.
