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- Tasks: Lead a dynamic team to optimise security response operations across the UK.
- Company: AURA, a pioneering company in automated security response.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in transforming security operations with innovative strategies.
- Qualifications: 8+ years in operations, strong leadership, and analytical skills required.
- Other info: Join a fast-paced environment with excellent career advancement potential.
The predicted salary is between 43200 - 72000 £ per year.
AURA is transforming the landscape of automated security response. As the Operations Director, your primary mission is to lead a high-performing team in managing and scaling our extensive network of sub-contracted security response partners across the UK. You will be responsible for the "Gold Standard" of our product: ensuring that when an alarm is triggered, our response is lightning-fast, the quality of the on-site visit is impeccable, and the reporting is data-rich—all while maintaining a lean, cost-effective, and hyper-scalable operational model.
Key Responsibilities
- Strategic Network Management
- Partner Optimisation: Oversee the management of our third-party security provider network, ensuring geographic coverage aligns with client demand.
- Relationship Leadership: Act as the senior point of escalation for key sub-contracted partners, fostering long-term, mutually beneficial service level agreements (SLAs).
- Procurement & Negotiation: Lead contract negotiations to ensure cost-efficiency and performance-based incentives are baked into our partner ecosystem.
- Response Speed: Continuously monitor and optimise "Time to Site" metrics, identifying bottlenecks in dispatch or partner readiness.
- Quality Assurance: Define and enforce standards for on-site visits and digital incident reporting. You ensure that what the client receives is professional, accurate, and actionable.
- Continuous Improvement: Implement feedback loops between our technology team and our partners to streamline the dispatch-to-resolution workflow.
- Process Engineering: Design operational frameworks that allow AURA to double its volume without doubling its overhead.
- Financial Oversight: Manage the operational budget, focusing on reducing the "Cost per Response" while maintaining premium service quality.
- Tech Integration: Work closely with the Product team to automate manual tasks within the operations room, moving toward a "management by exception" model.
- Team Development: Lead, mentor, and grow a small, agile operations team. Cultivate a culture of accountability, data-driven decision-making, and "customer-first" thinking.
- Cross-Functional Collaboration: Serve as the bridge between Operations, Sales (to ensure we can deliver what is promised), and Tech (to build the tools you need).
Requirements
- 8+ Years in Operations: Ideally within security, logistics, on-demand services, or high-growth tech-enabled businesses.
- Network Management: Proven track third-party/sub-contractor management at scale.
- Leadership: Experience managing small, high-impact teams in a fast-paced environment.
Skills
- Analytical Mindset: You live in the data. You can spot a trend in a spreadsheet before it becomes a problem in the field.
- Negotiation: A firm but fair negotiator who understands how to drive value from supplier partnerships.
- Tech-Savvy: Comfortable with SaaS platforms, dispatch logic, and data visualisation tools (e.g., Tableau, PowerBI, or internal dashboards).
- Strategic Vision: The ability to pivot from a granular operational fire to high-level 12-month scaling strategy.
Director of Operations employer: Aura UK
Contact Detail:
Aura UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with people in the security and operations space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a LinkedIn profile that highlights your experience in operations and network management. Share articles, insights, or even your thoughts on industry trends to position yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by researching AURA’s values and recent projects. Tailor your responses to demonstrate how your skills align with their mission of delivering top-notch security response. We want to see your passion for operational excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at AURA.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in managing third-party networks and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automated security response and how your background aligns with our mission at AURA. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Analytical Skills: Since data is key in this role, don’t shy away from mentioning specific examples where you've used data to drive decisions or improve processes. We love candidates who can spot trends and make data-driven choices!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AURA!
How to prepare for a job interview at Aura UK
✨Know Your Operations Inside Out
Before the interview, dive deep into AURA's operational model and understand how they manage their network of security partners. Familiarise yourself with their 'Gold Standard' service and think about how your experience aligns with their goals for response speed and quality assurance.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading teams, especially in high-pressure environments. Prepare examples that highlight your ability to mentor and develop a small, agile operations team while fostering a culture of accountability and data-driven decision-making.
✨Demonstrate Your Analytical Skills
Since the role requires an analytical mindset, come prepared with specific instances where you've used data to identify trends or solve problems. Think about how you can apply these skills to optimise 'Time to Site' metrics and improve operational efficiency at AURA.
✨Prepare for Negotiation Scenarios
As negotiation is key in this role, be ready to discuss your past experiences in contract negotiations. Consider preparing a few strategies you've successfully implemented to drive value from supplier partnerships, as this will show your understanding of cost-efficiency and performance-based incentives.
