Front of House & Salon Operations Manager
Aura Salon, Market Harborough
Monday to Friday, 8:30am–5:30pm or 9am–6pm
Full-time or two part-time job-share positions available
£14.50–£16.00 per hour, depending on experience and responsibilities
Aura Salon is an established hair, beauty and medical aesthetics salon in the heart of Market Harborough. We are looking for a confident, organised and naturally engaging person to become an important part of our front-of-house and management team.
This is a busy, varied and people-focused position, working closely alongside the Managing Director to help ensure the salon runs smoothly and every client receives a warm, professional experience.
The role
Your responsibilities may include:
- Managing the salon diary and online booking system
- Organising appointments and helping to maximise diary availability
- Welcoming clients and overseeing their experience from arrival to departure
- Answering telephone calls, emails and client enquiries
- Managing bookings, deposits, cancellations, payments and rebooking
- Supporting the day-to-day running and presentation of the salon
- Monitoring and ordering salon stock
- Assisting with staff rotas, holidays and general team coordination
- Handling client questions or concerns calmly and professionally
- Supporting the Managing Director with salon administration and operational tasks
The exact level of management responsibility can be shaped around the successful candidate’s experience, confidence and what they can bring to the business. For someone with strong management experience, there is scope to take greater ownership of salon operations and team coordination.
About you
We are looking for someone who is:
- Warm, confident and naturally good with people
- Bright, enthusiastic and positive, with a good sense of humour
- Highly organised and able to manage several priorities at once
- Calm and professional in a busy environment
- Proactive and comfortable using their own initiative
- Confident with computers, emails and appointment-management systems
- Able to communicate clearly with clients and team members
- Commercially aware and interested in helping the salon grow
- Reliable, presentable and committed to providing excellent client care
Previous salon experience would be helpful but is not essential. We would also be interested in hearing from candidates with strong front-of-house, hospitality, clinic, premium retail, office-management or customer-service experience.
Working pattern
The position is available as either one full-time role, working Monday to Friday, or two part-time positions working on a fixed job-share arrangement across the week.
Working hours will be either 8:30am–5:30pm or 9am–6pm, to be agreed, with a 30-minute to one-hour unpaid lunch break.
Part-time applicants should include their preferred working days when applying.
If you are a confident, personable and highly organised individual who would enjoy becoming a key part of a friendly and established salon, we would love to hear from you.
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