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- Tasks: Be the friendly voice for customers, guiding them through their journey with us.
- Company: Join Aura Retrofit, a leader in energy efficiency and sustainable home improvements.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a collaborative work culture.
- Other info: Great opportunities for career growth in a fast-paced, innovative environment.
- Why this job: Make a real difference by helping customers improve their homes sustainably.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Aura Retrofit is a fast-growing business at the forefront of energy efficiency and sustainable home improvements. We are seeking a proactive and customer-focused Customer Service Advisor to join our dynamic team. This is a key role within the business, acting as the first point of contact for our customers and ensuring an exceptional customer journey from initial enquiry through to project completion. The successful candidate will be passionate about delivering outstanding service, highly organised, and comfortable working in a fast-paced, purpose-driven environment focused on innovation and sustainability.
KEY RESPONSIBILITIES
- Act as the primary point of contact for customers via phone, email, and online enquiries
- Manage incoming leads and customer queries in a professional and timely manner, gathering relevant information around customer eligibility
- Provide clear, accurate information on services, products, and processes
- Book appointments and coordinate installations with internal teams
- Support customers through the full project journey, from enquiry to aftercare
- Liaise closely with sales, technical, and operations teams to ensure smooth delivery
- Handle feedback, complaints, and escalations with empathy and efficiency
- Maintain accurate customer records using CRM systems
- Contribute to continuous improvement of customer service processes
KEY SKILLS AND EXPERIENCE REQUIRED
- Proven experience in a customer service, contact centre, or client-facing role
- Excellent communication skills, both verbal and written
- Strong organisational, time-management and prioritisation abilities
- Confident using CRM systems and Microsoft Office
- Ability to remain calm and professional under pressure
- A customer-first mindset with a genuine desire to help people
- High attention to detail and strong problem-solving skills
- Interest in sustainability, renewable energy, or home improvement (desirable, not essential)
BENEFITS
- Competitive salary
- 25 days annual leave, plus bank holidays
- Company pension scheme
- A collaborative and dynamic work environment
- Opportunity to be part of a business focused on innovation and sustainability
- Career progression within a rapidly growing company
Customer Service Advisor in Havant employer: Aura Retrofit
Contact Detail:
Aura Retrofit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Havant
✨Tip Number 1
Get to know the company! Research Aura Retrofit and understand their mission in energy efficiency. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle feedback and complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Aura Retrofit.
We think you need these skills to ace Customer Service Advisor in Havant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and organisation.
Show Your Passion: Let us see your enthusiasm for customer service and sustainability! Share any experiences or projects that demonstrate your commitment to helping customers and your interest in energy efficiency.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Aura Retrofit
✨Know the Company Inside Out
Before your interview, take some time to research Aura Retrofit. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its focus on sustainability.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your proactive approach and ability to handle challenges with empathy.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a complaint or manage multiple queries at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company. Inquire about their approach to customer service or how they measure success in this position. This shows that you’re engaged and serious about contributing to their team.