At a Glance
- Tasks: Lead strategic platform and data operations for Client360, driving innovation and business growth.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
- Why this job: Shape the future of data-driven decision-making and make a real impact.
- Qualifications: Expertise in platform management, data operations, and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.
Job Summary
As a Platform and Data Operations Director within Data, Digital and AI, you will lead the strategic planning and execution of platform and data operations for Client360. You will collaborate with cross-functional teams to advance a unified client view and champion data-driven decision-making. Your focus on compliance, integration of diverse insights, and operational excellence will foster client engagement and business growth. You will help drive enterprise transformation by ensuring our platforms and data operations are robust, secure, and scalable.
Job Responsibilities
- Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
- Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
- Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
- Own platform and data operations performance, driving enhancements to achieve business outcomes.
- Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
- Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
- Oversee foundational platform and data processes that support Client360.
- Drive continuous improvement by establishing and monitoring key performance indicators.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs and anticipate future requirements, collaborating across business lines.
- Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.
Required Qualifications, Capabilities, and Skills
- Expertise in delivering platform and data operations, business initiatives, or transformation programs.
- Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
- Ability to influence adoption of key platform and data operations lifecycle activities.
- Experience driving change and managing stakeholders across multiple functions.
- Proven track record of leading large-scale platform, data integration, and analytics projects.
- Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
- Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
- Experience leading cross-functional teams and managing stakeholders to drive innovation.
- Excellent problem-solving skills and strategic thinking about platform and data operations.
- Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
- Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.
Preferred Qualifications, Capabilities, and Skills
- Experience working in a highly matrixed, complex organization.
- Extensive experience in platform management, data operations, or CRM systems within a financial institution.
- Advanced degree in Computer Science, Data Science, Business, or a related field.
- Demonstrated ability to engage customers and stakeholders positively in platform and data operations.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Platform and Data Operations Director in London employer: Aumni
At JPMorgan Chase, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Platform and Data Operations Director, you will have access to unparalleled growth opportunities within a global leader in financial services, where your contributions directly impact client engagement and business transformation. Our commitment to diversity and inclusion ensures a supportive environment, making it a rewarding place to advance your career while shaping the future of data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Platform and Data Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around data-driven decision-making.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Platform and Data Operations Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in platform management and data operations. We want to see how your skills align with the role of Platform and Data Operations Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a director, your leadership experience is crucial. Use your application to demonstrate how you've successfully led cross-functional teams and driven change in previous roles. We love seeing examples of how you’ve influenced others and achieved business outcomes.
Be Clear and Concise:When writing your application, clarity is key! Keep your language straightforward and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position right there!
How to prepare for a job interview at Aumni
✨Know Your Data Inside Out
As a Platform and Data Operations Director, you'll need to demonstrate your expertise in data operations. Brush up on the latest trends in data analytics, machine learning, and platform management. Be ready to discuss how you've successfully implemented these in past roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and the ability to influence cross-functional teams. Prepare examples of how you've coached and mentored teams in previous positions. Highlight specific instances where your leadership led to successful project outcomes.
✨Understand Compliance and Governance
Given the importance of regulatory compliance in this role, make sure you can speak confidently about data governance and privacy. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in your past work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think of challenges you've faced in platform and data operations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
