At a Glance
- Tasks: Support client services and production processes while learning from experienced professionals.
- Company: Join Augustus Martin, a creative leader in innovative marketing solutions.
- Benefits: Gain valuable experience, training, and potential for permanent career progression.
- Other info: Enjoy a supportive environment with a commitment to inclusivity and growth.
- Why this job: Be part of exciting projects that enhance customer experiences for top brands.
- Qualifications: Strong communication, organisation, and problem-solving skills are essential.
The predicted salary is between 19350 - 23650 £ per year.
Client Services / Production - Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers.
About the Employer
Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.
What You'll Do
- Adopt working practices by Senior Client Services Manager
- Work in accordance to the agreed business process
- Ensure KPI measures for Service Excellence are delivered upon
- Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
- Provide proposals for continuous improvement
- Feedback on initiatives for individual customer accounts to add value and drive increased profitability
- Report on positive activity driven by the Group
- Report lack of compliance to business process
- Escalate issues and offer up solutions to problems
- Ensure client service KPI (key performance indicators) are delivered upon
- Responsible for project purchase order cover for own projects
- Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
- Communicate critical paths to clients and internal teams to manage expectations
- Review and fill in gaps in client briefs
Training Outcome
Permanent role, career progression between Augustus Martin
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9.00am to 5.00pm.
Expected Duration: 1 Year 3 Months
Training Provider: LONDON SOUTH EAST COLLEGES
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Client Services & Production Apprentice in London employer: AUGUSTUS MARTIN LIMITED
Augustus Martin Limited is an excellent employer that prioritises the growth and development of its apprentices, offering a supportive work culture where you can thrive. Located in a vibrant area, the company provides unique opportunities to engage with various teams and projects, ensuring a meaningful learning experience while fostering strong client relationships. With a clear path to permanent roles and exposure to diverse aspects of the business, this apprenticeship is a fantastic stepping stone for your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Production Apprentice in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AUGUSTUS MARTIN LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AUGUSTUS MARTIN LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services & Production Apprentice in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AUGUSTUS MARTIN LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at AUGUSTUS MARTIN LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AUGUSTUS MARTIN LIMITED!
How to prepare for a job interview at AUGUSTUS MARTIN LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
