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- Tasks: Support customer communications and loyalty experiences in a dynamic luxury skincare brand.
- Company: Global luxury skincare company committed to innovation and sustainability.
- Benefits: Collaborative culture, hands-on experience, and opportunities for growth.
- Why this job: Join a passionate team and make an impact in the beauty industry.
- Qualifications: 1-3 years in CRM, strong organisational skills, and data confidence.
- Other info: Fast-paced environment with a family-like culture valuing everyone's contributions.
The predicted salary is between 36000 - 60000 £ per year.
We are a global luxury skincare company known for our science-backed products that deliver proven results. Founded with a purpose, we remain deeply committed to innovation, sustainability, and excellence in everything we do. As we continue to grow, our fast-paced environment is rooted in collaboration, kindness, and a family-like culture where everyone's contributions are valued. If you're passionate about beauty and excited to be part of a dynamic, global team - we'd love to hear from you!
As our global CRM function continues to evolve, we are seeking a highly organised and detail-driven CRM Co-ordinator to support the execution of best-in-class customer communications and loyalty experiences. This is an exciting opportunity for someone with hands-on experience to play a key role in customer communications across data, campaigns, automation, and loyalty within a dynamic, international luxury brand.
You will work closely with Marketing, E-commerce, Technology, and Data teams to support email, SMS, direct mail, and push notification campaign execution, customer journeys, and platform operations across multiple markets. This role combines operational excellence with creative execution, requiring both technical confidence and strong attention to detail.
Responsibilities- Build, QA, and deploy multi-channel CRM campaigns across email, SMS, push, and direct mail using Bloomreach
- Support the setup, optimisation, and monitoring of automated customer journeys and behavioural triggers
- Build and manage customer segmentation using transactional and behavioural data
- Support day-to-day loyalty operations, including promotions, tiers, and reporting
- Partner with the E-commerce team to support product launches, customers subscriptions, and lifecycle activity
- Monitor and report on CRM performance using Google Analytics, Looker, and platform dashboards
- Support CRM integrations, plus testing and UAT of new features
- Assist with creative and technical execution using Photoshop and basic HTML, CSS, Jinja, and JavaScript
- Maintain CRM documentation, data hygiene, GDPR compliance, and operational best practice in collaboration with Tech and Data teams
- 1–3 years’ experience in a CRM role
- Hands-on experience with at least one CRM platform (Bloomreach highly desirable)
- Strong organisational skills with exceptional attention to detail
- Confident working with data, segmentation, and reporting
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, multi-market environment
- A proactive mindset with strong problem-solving skills
- Exposure to e-commerce platforms such as Shopify
- Basic working knowledge of HTML, CSS, and JavaScript
- Experience using Photoshop or similar creative software
- Understanding of customer lifecycle marketing and loyalty programmes
- Previous experience in luxury, beauty, or fashion is a strong advantage
CRM Coordinator in Slough employer: Augustinus Bader
Contact Detail:
Augustinus Bader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Coordinator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and luxury sectors, especially those who work in CRM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your CRM campaigns, data analysis, and any creative projects you've worked on. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent campaigns. Be ready to discuss how your experience aligns with their mission and how you can contribute to their CRM efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family-like culture.
We think you need these skills to ace CRM Coordinator in Slough
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and skincare shine through! We want to see how your enthusiasm aligns with our brand values and commitment to excellence.
Be Detail-Driven: As a CRM Coordinator, attention to detail is key. Make sure your application is free from typos and clearly structured. This shows us you’re organised and take pride in your work!
Highlight Relevant Experience: Don’t forget to showcase your hands-on experience with CRM platforms, especially Bloomreach if you have it! We’re looking for someone who can hit the ground running, so make those skills pop in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Augustinus Bader
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platform mentioned in the job description, especially Bloomreach. Brush up on its features and functionalities, and be ready to discuss how you've used it in past roles. This will show your technical confidence and readiness to hit the ground running.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your previous experience where your meticulousness made a difference. Whether it was catching an error in a campaign or ensuring data hygiene, these stories will highlight your organisational skills.
✨Demonstrate Your Creative Side
Be ready to talk about any creative projects you've worked on, especially those involving email campaigns or customer journeys. If you have experience with Photoshop or basic coding, mention specific instances where you used these skills to enhance customer communications.
✨Understand the Brand and Its Values
Research the company’s commitment to innovation, sustainability, and excellence. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.