August is seeking a Customer Experience Lead in London to own every touchpoint for homeowners, from first contact to arrival at their holiday home. Reporting to the Head of Customer Experience, you will oversee operations and communications, ensuring high standards, timely responses, and a personal touch.
This permanent, hybrid role requires leadership in a fast-moving company, balancing strategic direction with hands-on support for homeowners when it matters most.
#J-18808-LjbffrHybrid CX Lead for Luxury Homeowners employer: August
August is an exceptional employer that prioritises a culture of luxury service and community engagement, making it an ideal workplace for those passionate about high-end client relationships. With a focus on employee growth and development, team members are encouraged to enhance their skills while working in the vibrant city of London, known for its dynamic market and diverse clientele. The hybrid work model offers flexibility, allowing employees to balance their professional and personal lives effectively.
