At a Glance
- Tasks: Lead the homeowner journey and enhance their experience from first contact to stay.
- Company: Join a dynamic team at August, focused on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Based in Bloomsbury, London, with a collaborative and innovative team.
- Why this job: Shape processes and make a real difference in homeowners' experiences across Europe.
- Qualifications: Experience in customer experience management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
August is seeking a Customer Experience Lead to own the homeowners' journey from first contact to stay, reporting to the Head of Customer Experience.
This permanent hybrid role is based in Bloomsbury, London, with 3 days in the office and significant scope to shape processes.
You’ll lead the HX team of two, streamline communications, oversee bookings and rewards, partner with Product and Operations, and drive continuous improvements to elevate the homeowner experience across Europe.
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We think you need these skills to ace Head of Homeowner Experience
Customer Experience Management
Team Leadership
Process Improvement
Communication Skills
Booking Management
Rewards Programme Oversight
Collaboration with Product Teams
