Operations & Data Manager

Fully remote (UK-based, with the right to work in the UK) | £45,000-£55,000 DOE + up to 10% performance bonus | Full-time

You'll build the operations that let Augmentum scale. That means the systems and processes that spot slippage early, protect the margin on every account, and make sure what we sell is what we deliver, so we can grow the team and the client list without costs and complexity growing at the same rate. We've worked with Lululemon, Starface, Huel and AG1, and our clients range from 7 to 9 figures in revenue.

Augmentum is a premium influencer marketing agency helping D2C brands scale profitably through influencer, creator and affiliate marketing. We're a fully remote team of 30 across six delivery pods, and growing fast. Our Campaign Managers run brilliant campaigns and own how they perform. What we need now is someone who owns the operating system around them: the handover from signed deal to live campaign, the early-warning signals on every account, the profitability of each client, and the data it all runs on. You'll work with delivery, not in it.

This is an Operations Manager role with a clear path to Head of Operations. We're not hiring the finished article. We're hiring someone sharp with numbers who wants to build an agency's operations from the inside and grow into leading them.

Why this role is different

You report directly to the founder and work as his right hand. That means you'll see the deeper workings of an agency that most people never get near: margins by client, capacity across every pod, why accounts churn, why they stay, and how decisions get made at the top.

Being his right hand means taking operational decisions off his desk, not adding to it. You'll own a growing share of how the agency runs, and you'll bring him recommendations, not problems.

Every week you'll be in the room for the decisions that shape the business, and you'll learn how a founder thinks about growth, people and profit. If you want to become a Head of Operations, there's no faster way to learn it.

The role

You'll sit across every client account and all six delivery pods, with a working relationship with the Campaign Manager in each one. This isn't a client-facing role, and you won't run campaigns. Our Campaign Managers own the client relationship and the results. You own the systems, processes and oversight that help them deliver. You own six things:

• Sales to delivery handover. The gap between what a client expects and what we deliver is our biggest churn risk, and you close it. When a client signs, you make sure the plan, targets and resourcing match what was sold, the Campaign Manager's plan is signed off before launch, and the first weeks run without surprises.
• The campaign health system. Campaign Managers own whether their campaigns hit target. You own the system that tells everyone early when they won't: our RAG framework, the early-warning signals and the amber-to-green process. When a campaign turns amber or red, you make sure the Campaign Manager has a clear recovery plan and that it gets followed through.
• Client profitability and scope. You know what every account costs us to service against what it pays. You spot scope creep early, find the accounts being quietly over-serviced, and work out which client types eat more hours than they pay for. When an account is costing more than it should, you bring the fix: a tighter way of working, a scope conversation for the Growth Director, or a change to how we resource it.
• Capacity and utilisation. You project team capacity weeks ahead. Our dashboard compares projected hours against actual hours tracked in Toggl, and projected margin against actual margin. You spot where they drift, find out why, and fix it, whether that's someone under on a campaign or a pod that's overstretched. You tell us when we need to hire before it becomes urgent.
• Data integrity and reporting. Our forecasts are only as good as the data behind them, so you own the accuracy of what's in Asana, Toggl and our dashboards. You set the standard for how time is tracked and work is logged, check it's being met, and challenge anyone who falls short, at any level, founders included. Then you turn the numbers into clear, actionable reporting for the founder: where time is leaking, which accounts are drifting and which pods need support.
• Operations that scale. You audit how we work, find the processes that won't survive us doubling in size, and redesign them so growth doesn't bring the same growth in cost and complexity.

Day to day, that looks like reviewing every new client handover, running the weekly health check with campaign managers, digging into why a number is behind, checking projected against actual hours and margin, chasing gaps in the data, and building capacity forecasts.

Who owns what

• Commercial lead and strategy owner (Growth Director/Founders): what we sell, the client's commercial terms and the campaign strategy
• Account lead (the pod's Campaign Manager): the client relationship, campaign delivery and campaign performance
• Operations & Data Manager (you): the systems, processes and oversight that support delivery: the handover, the health system, client profitability, capacity and the data behind all of it

Put simply, Campaign Managers own the result. You own the system that helps them get it, and the early warning when they might not.

What you can decide

You can decide on your own:

• How the handover, the health system and the weekly health check run, including templates, cadence and RAG definitions
• The data standards for Asana, Toggl and our dashboards, and holding everyone to them
• Moving a campaign to amber or red, and asking for a recovery plan with a date when you do
• Reassigning bandwidth across pods to cover a gap or a spike, and telling the founder at your weekly catch-up
• Changes to internal processes, and what the automation lead builds next within the agreed priorities

You hold Campaign Managers to the process: the health check, recovery plans and clean data. Their line management and performance reviews stay with their line manager. When you see a pattern that needs a people conversation, you take it to the founder with a recommendation.

When something needs escalating, it goes in this order:

• You and the Campaign Manager agree a fix at pod level. Most things should end here.
• The Growth Director comes in when the fix touches scope, commercial terms or strategy.
• The founder makes the final call on anything still unresolved, including when you've reassigned bandwidth and a Campaign Manager disagrees. You bring it with a recommendation.

How you'll be measured

• Campaign health: the share of campaigns on green each week, and no campaign going red without being flagged amber first
• Amber-to-green time: average working days from a campaign turning amber or red to being back on green
• Billable utilisation: billable hours as a share of available hours in every pod, against the target set by finance
• Recovery: actual margin against projected margin on every account, so high utilisation never hides an over-serviced client
• Forecast accuracy: how close projected hours and margin land to actuals each month, pod by pod
• Onboarding time: working days from contract signed to campaign live, with a signed-off plan that matches what was sold
• Data accuracy: the share of hours in Toggl tracked to the right client and project, and Asana up to date at every weekly check
• Client retention (shared): the share of clients who renew, owned jointly with the Campaign Managers and the Growth Director

Who we're looking for

• You've worked agency side for 3 to 5 years in an operations, delivery or account management role. Agency experience is essential. Influencer or creator marketing agency experience is ideal
• You want to grow into a Head of Operations, and you want a big remit to get there
• You plan ahead. You see bottlenecks coming weeks out and you've already got a fix lined up
• You're a genuinely strong problem solver. You get to the root cause, not the symptom, and you come with a fix, not just a flag
• You're commercially minded. You think in margin, not just hours. Utilisation, recovery, scope and capacity planning don't scare you, and you can build a forecast that holds up
• You're analytical by instinct. You spot patterns in large amounts of data that other people miss, and you turn them into something someone can act on
• You've audited systems and processes before, and you can show the changes you made and what they did for growth or profit
• You understand where AI and automation can take time out of a process. You don't need to build the tools, we have someone for that, but you need to know what to ask for
• You care about the data being right, and you'll chase anyone, at any level, to keep it that way
• You define what good looks like and set clear guardrails, then let the pods flex how they get there. You keep us fast, not bureaucratic
• You hold people to account in a way that feels like support, not scrutiny. You start with curiosity, ask what's getting in the way, and help clear it.
• You're strong in spreadsheets and confident in tools like Asana, Toggl and Miro

What you get

• £45,000-£50,000 depending on experience + bonus
• A clear path to Head of Operations as the agency grows
• You work directly with the founder as his right hand, with training from him and full sight of how an agency really runs
• Real authority from day one, with clear decision rights, including reassigning bandwidth across pods
• A real say in our systems. You'll shape how the whole delivery team runs
• 28 days' holiday (20 days plus 8 bank holidays), with a full company shutdown between Christmas and New Year on top
• Core hours of 9.00am to 5.30pm UK time, Monday to Friday, with flexible working around them
• Workplace pension and a company laptop
• Dedicated personal development budget for training, courses and conferences
• Team off-sites, fully covered
• Fully remote, anywhere in the UK