Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service through phone, live chat, and email.
- Company: Join Augmentum Fintech, a leader in redefining finance.
- Benefits: Enjoy a hybrid work model and a supportive team environment.
- Other info: Work in Manchester with opportunities for growth and development.
- Why this job: Make a positive impact on customers while developing your skills.
- Qualifications: Previous customer service experience in financial services is essential.
The predicted salary is between 30000 - 40000 £ per year.
Augmentum Fintech is looking for a Customer Service Specialist to join its team in Manchester. In this role, you will ensure exceptional customer experience via phone, live chat, and email, resolving queries efficiently.
Candidates should have previous customer service experience in financial services and excellent communication skills. The position offers a hybrid work arrangement with 3 days in the office.
Join us in redefining finance and making a positive impact on our customers.
Hybrid Banking Customer Experience Specialist in Manchester employer: Augmentum Fintech
Contact Detail:
Augmentum Fintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Customer Experience Specialist in Manchester
✨Tip Number 1
Make sure to research Augmentum Fintech and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Don’t forget to highlight your previous customer service experience in financial services. Share specific examples of how you resolved issues efficiently, as this will demonstrate your capability to excel in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a positive impact on customers.
We think you need these skills to ace Hybrid Banking Customer Experience Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in financial services. We want to see how your skills align with the role of a Customer Experience Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to redefining finance at Augmentum Fintech.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position right away!
How to prepare for a job interview at Augmentum Fintech
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the financial sector. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure a positive outcome for the customer.
✨Showcase Your Communication Skills
Since this role involves interacting with customers via phone, live chat, and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style.
✨Familiarise Yourself with Augmentum Fintech
Research Augmentum Fintech’s values, mission, and recent developments. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Prepare for Hybrid Work Questions
As this position offers a hybrid work arrangement, be prepared to discuss your experience with remote work. Highlight your ability to stay organised and productive while working from home, as well as how you plan to maintain strong communication with your team.