Lloyds Technical Operations Manager

About the Role: Augment Risk is seeking a Lloyds Technical Operations Manager to bring deep practical expertise in the processing, controls, and market practices for Lloyds business. The role will be the internal authority on how Lloyds business should be set up, processed, monitored, and reconciled, while improving the experience for clients, markets, and internal deal teams.

Role purpose: Own the operational integrity of Lloyds business across the placement and servicing lifecycle. Ensure that data, documentation, identifiers, processing steps, and financial flows are complete, accurate, and aligned with Lloyds market requirements.

Key responsibilities:

• Serve as Augment's subject-matter expert for Lloyds market processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls.
• Review new Lloyds placements for operational readiness, identifying missing data, incomplete documentation, process dependencies, and execution risks before they create downstream issues.
• Coordinate the accurate setup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux.
• Work closely with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions quickly.
• Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks; drive issues through to resolution.
• Create clear process standards, checklists, controls, and training so Lloyds expertise is embedded in the organization rather than held by one individual.
• Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes.
• Help design scalable workflows and data requirements that can be supported by automation without weakening market or regulatory discipline.

Required experience and capabilities:

• 7+ years of hands-on Lloyds market operations experience in a Lloyds broker, managing agent, coverholder, insurer, or specialist service provider.
• Demonstrable knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices.
• Strong command of operational controls, documentation requirements, and the practical relationships between broker, carrier, managing agent, and market processes.
• Ability to investigate exceptions, distinguish root cause from symptom, and lead resolution across internal and external stakeholders.
• Clear written communication and a pragmatic, service-oriented approach.

Preferred experience:

• Experience spanning both broker and market-side operations.
• Experience with delegated authority, binders, specialty reinsurance, or complex international programs.
• Exposure to process automation, workflow design, data quality, or system implementation.

What success looks like:

• Lloyds business is operationally ready at placement and processed consistently thereafter.
• Exceptions are visible early, owned decisively, and resolved with fewer client or market escalations.
• The business has durable Lloyds operating standards and less key-person dependency.

Why Join Us: We offer competitive compensation packages, including base salary, performance-related bonuses, and equity participation. We will provide you with the opportunity to be inventive and innovative, we love challenging industry norms. You will work in a multi-disciplinary environment, collaborating closely with talented individuals within a flat structure. You will be trusted and encouraged to take ownership and accountability. We adopt a work from anywhere approach. Our colleagues and clients are globally distributed which means flexibility is key to delivering great client outcomes, and that’s what matters to us. We believe in rewarding success, and we want everyone to share in the value we create – therefore, all our employees are offered equity. We look after our people and their loved ones. Our employee benefits are designed with that in mind. Augment Risk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to make a difference? As a fast-growing company, our culture is centered around innovation, collaboration, and ownership. This is an opportunity to take the initiative, bring ideas that will matter and be heard, and be involved in making impactful decisions, all while contributing meaningful work to the company’s success, which is of course highly recognized and rewarded. We ensure to build transparency into our culture to foster trust and high engagement. Open communication, shared ideas, clear decision reasoning, along with a strong and constructive feedback culture ensures our employees feel empowered and informed. Within this dynamic environment, you will be wholeheartedly supported by your skilled and talented colleagues. We are seeking like-minded individuals aligned with this culture, to not only shape and grow the role, but be a huge part of our exciting journey ahead. If you feel well aligned to all the above, making this a great match for you, go ahead and apply now!