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- Tasks: Schedule appointments for our nationwide engineers and manage communications.
- Company: Join Auger, a top-rated employer known for valuing its people.
- Benefits: Enjoy competitive salary, bonuses, health plans, and generous leave.
- Other info: Great career progression opportunities in a modern office environment.
- Why this job: Be part of a supportive team making a real difference in customer care.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24784 - 27284 £ per year.
We're looking for a Scheduling Assistant to join the Auger team based at our head office in Wallasey. Our total package is worth £28,267.05.
About Auger: We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials:
- Starting Salary - £24,784.50 (for over 21 year olds)
- Annual Bonus – approx. £2000 - £2500
- 5.5% Pension Contribution
Working Hours:
- Full Time – 37.5hrs per week
Leave:
- 22 Days Annual Leave + 8 Bank Holidays
- Annual Leave increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity/paternity leave
Benefits:
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role:
- Part of a team responsible for scheduling appointments for our 150+ nationwide engineers.
- Call to appointments to book
- Action inbound emails
- Liase with engineers/suppliers to co-ordinate appointments
What skills are we looking for?
- Excellent verbal and written communication, enabling you to convey information clearly and professionally
- A capable multi-tasker, who can handle inbound/outbound phone calls, and complete follow up actions, without compromising on quality
- A passion for customer care and an empathetic approach
- Strong teamwork attributes and a desire to help colleagues
- Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
- Good organisational abilities and attention to detail
You'll be a great fit for Auger if:
- You are great at caring for customers
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are looking for a stable place to build a long-term career
- You have a clear DBS
Our interview process:
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
For further information, please visit our website; www.auger.co.uk
Scheduling Assistant in Wallasey employer: Auger
Contact Detail:
Auger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Assistant in Wallasey
✨Tip Number 1
Get to know Auger before your interview! Check out their website and social media to understand their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try doing mock interviews with friends or family. This will help you feel more confident when discussing your experience and how it aligns with what Auger is looking for.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to handle the busy nature of the Scheduling Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheduling Assistant in Wallasey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduling Assistant role. Highlight your communication skills and customer care experience, as these are key for us at Auger.
Showcase Your Organisational Skills: Since the role involves scheduling appointments, it’s important to demonstrate your organisational abilities. Use examples from past experiences where you successfully managed multiple tasks or projects.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We value clear communication, so make sure your personality shines through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Auger
✨Know the Company Inside Out
Before your interview, take some time to research Auger. Understand their services, values, and what makes them a Platinum level Investors in People organisation. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Scheduling Assistant, excellent verbal and written communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in customer care situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Multi-Tasking Abilities
The role requires handling multiple tasks simultaneously. Think of specific instances where you've successfully managed several responsibilities at once. Be ready to discuss how you prioritise tasks and maintain quality under pressure.
✨Emphasise Teamwork and Problem-Solving
Auger values strong teamwork and the ability to adapt to challenges. Prepare to share stories that highlight your collaborative spirit and how you've resolved issues in a team setting. Show that you're not just a lone wolf but someone who thrives in a supportive environment.