At a Glance
- Tasks: Ensure smooth daily operations and support teams across various services.
- Company: Join Auger, a top-rated employer known for valuing its people.
- Benefits: Competitive salary, annual bonus, health plan, and generous leave.
- Other info: Opportunities for career progression and a modern office environment.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Adaptability, strong decision-making, and a passion for teamwork.
The predicted salary is between 39385 - 48137 £ per year.
We're looking for Operational Delivery Agent to join the team at our Head Office in Wallasey. Our total package is worth upto £30,842.04 depending on experience.
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace.
That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
- Financials
- Starting Salary - £27,101.46 dependent on experience.
- 5.5% Pension Contribution
- Working Hours
- Full Time – 37.5hrs per week
There is open positions across the below shifts
- Monday-Friday (9:00-17:00) - 37.5hrs per week
- Monday - Friday (12:00-20:00) - 37.5hrs per week
- Wednesday-Sunday (9:00-17:00) - 37.5hrs per week
- Part Time Hours
- Leave
- 22 Days Annual Leave + 8 Bank Holidays
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role
- Working within the Operational Delivery Team involves full training across all services within the operation.
- You will play a pivotal role in ensuring our day-to-day operations run as smoothly and as efficiently as possible.
- Each day may look different, depending on the demands of the operation, as the Team is reactive to resource shortfalls, surges in demand and unplanned operational changes.
- Working across multiple different teams within the business, developing knowledge and being a point of contact for the operation for queries across all services.
What might you do each day
- Work flexibly across multiple teams, prioritising based on operational demand.
- Review engineer site data and produce clear technical reports.
- Make technical decisions in line with insurer policy requirements.
- Support engineers on site, managing any scope changes or issues as they arise.
- Handle inbound calls from engineers, clients and customers across all teams.
- Carry out open reviews of claims to maintain accuracy and efficiency across the operation.
- Act as a go-to point of contact for colleagues needing guidance or support.
What skills are we looking for?
- Ability to adapt quickly to the changing demands of a fast-paced operational environment.
- Strong decision-making skills, with the ability to think clearly and act decisively under pressure.
- Resilience and flexibility when plans change at short notice.
- A passion for customer care and an empathetic approach.
- Strong teamwork attributes and a desire to help colleagues.
- A proactive, can-do attitude, with a genuine enjoyment of varied, fast-moving work.
You'll be a great fit for Auger if
- You are confident in finding solutions and overcoming unforeseen challenges.
- You take pride in the high standard of your work.
- You are enthusiastic, self-motivated and like to take ownership.
- You are looking for a stable place to build a long-term career.
- You have a clear DBS.
- Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
- For further information, please visit our website; www. auger. co. uk
Operational Delivery Agent in Wallasey employer: Auger
At Auger, we pride ourselves on being an exceptional employer, offering a supportive work culture where 95% of our team members feel valued. With a strong focus on employee growth, we provide comprehensive training and progression opportunities, allowing you to specialise and advance your career in the drainage and subsidence field. Located in Salford, we ensure a great work-life balance with no on-call duties, generous leave, and a range of benefits including health plans and social events, making Auger a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Delivery Agent in Wallasey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Delivery Agent in Wallasey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auger:Your cover letter is your chance to shine! Tell us why you want to work at Auger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auger!
How to prepare for a job interview at Auger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
