At a Glance
- Tasks: Manage customer claims from start to finish, providing exceptional service.
- Company: Join the Auger family at our modern head office in Wallasey.
- Benefits: Competitive salary, annual bonus, health plan, and generous leave.
- Other info: Enjoy team socials and a focus on career progression.
- Why this job: Kickstart your career with training and a supportive environment.
- Qualifications: Eager to learn and provide excellent customer support.
Do you have what it takes? We are looking for a Customer Service Apprentice to join the Auger family based at our state-of-the-art head office in Wallasey. You will be fully supported to gain a Level 2 Customer Service qualification alongside thorough in-house training to excel at your role.
Financials
- Starting Salary - £15,237.79
- Annual Bonus – approx. £2000
- 5.5% Pension Contribution
Working Hours
- Full Time – 37.5hrs per week, Mon-Fri.
Leave
- 22 Days Annual Leave + 8 Bank Holidays
- Annual Leave increases to 25 days within 3 years' service
- Enhanced bereavement, sickness and maternity/paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
A little about Auger
We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK. We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.
The role
In the Claims Technician role, you will be managing your own caseload of claims from cradle to grave. Our objective is to ensure that we provide exceptional customer service, and we deal with the claim in the most efficient and timely manner. You will be the primary point of contact for your customers via phone and email throughout the claim journey, including making the initial first call with the customer, scheduling their appointments, discussing their reports, finalising their claim and dealing with all general enquiries and complaints within the agreed timescales. Excellent customer service and telephone communication skills are vital to the role, as you'll need to confidently talk the customer through every stage of their claim while ensuring we manage their expectations.
We’d love to hear from you if
- You are eager to understand and adhere to the ‘Auger Way’
- You enjoy caring for and supporting customers over the phone
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are ready to kick start your Auger career - we want our working relationship to be a longstanding one!
- Willing to work towards a professional qualification
Prerequisite
- A clear basic DBS check
Our interview process
- Apply for the role via the link, we can't wait to hear from you!
- Successful applicants will be contacted to schedule the initial telephone interview
- Final stage interview will be a Face-to-Face Interview at our Head Office
Customer Service Apprentice in Wallasey employer: Auger
At Auger, we pride ourselves on being an exceptional employer, offering a supportive environment for our Customer Service Apprentices to thrive. With a focus on professional development, you will receive comprehensive training and the opportunity to gain a Level 2 qualification, alongside competitive benefits such as a health plan, generous annual leave, and a vibrant office culture in our modern Wallasey headquarters. Join the 'Auger Family' where your growth and well-being are our top priorities, and enjoy a rewarding career path in a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Wallasey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Auger and their values. This will help you show that you're genuinely interested in being part of the 'Auger Family' and that you understand what they stand for.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Auger is looking for someone who fits into their inclusive environment, so don’t be afraid to show your enthusiasm and passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Apprentice in Wallasey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to be part of the Auger family.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your ability to support customers and solve problems, as these are key to excelling in this role with us.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Auger.
How to prepare for a job interview at Auger
✨Know the Auger Way
Before your interview, take some time to research the company and understand their core values, especially the 'Auger Way'. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their family.
✨Practice Your Communication Skills
Since excellent customer service and communication skills are vital for this role, practice answering common interview questions out loud. You could even role-play with a friend or family member to get comfortable talking about your experiences and how you would handle customer interactions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewer about the role, training opportunities, and the team environment. This shows that you're engaged and eager to learn more about how you can contribute to the Auger family.
✨Show Enthusiasm and Ownership
During the interview, let your enthusiasm shine through! Share examples of times when you've taken ownership of a task or solved a problem. This will demonstrate your self-motivation and readiness to kick-start your career with Auger.
