At a Glance
- Tasks: Support engineers and liaise with clients to ensure smooth operations.
- Company: Join Auger, a reputable independent specialist in drainage and water claims.
- Benefits: Attractive salary, pension contribution, profit share, and health cash-back plan.
- Other info: Enjoy career progression opportunities and a vibrant office culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24784 - 24784 £ per year.
Do you have what it takes?
Auger are looking for someone to join our Engineer Operations Team in Wallasey, this individual will not only support our nationwide team of engineers but will also act as a liaison between the personnel on the ground and our policyholders, ensuring that our team continue to deliver ‘Whatever It Takes’ for our clients, customers and communities.
The benefits An attractive starting salary of plus £24,784.50 plus 5.5% pension contribution.
Annual profit share bonus paid in November. 22 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
A focus on training, development and career progression.
Modern contemporary office environment, with frequent social events.
A little about Auger We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers.
We provide a national service for drainage, water mains and subsidence claims across the UK.
We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike.
We pride ourselves on our environment, creating an engaged and inclusive workforce where the importance of the individual's needs are always our priority.
To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously.
We truly believe in our core values: doing 'whatever it takes' for our customers, colleagues and communities.
The role The successful candidate will: Report directly to our Head of Field Operations.
Fulfil the customer-facing responsibilities of the Engineer Operations Team.
Liaise with suppliers to ensure the smooth running and cost control of our on-site operations.
Assist our Diary Coordination and Field Support teams to improve efficiency & act as a point of contact for engineers, taking updates and helping to resolve on-site challenges.
Develop technical knowledge to be able to provide support with Drainage, Subsidence, Off Mains & Water Mains calls, enhancing collaboration and decision making on site.
Develop people management skills to be able to provide coverage for line managers in the External Operations Support Team.
Cover the 10-6 shift We'd love to hear from you if
: You have a high level of attention to detail.
You have strong communication skills.
You enjoy working in a team environment.
You have experience of dealing with customers over the phone.
You are passionate with the curiosity and creativity to solve problems.
You enjoy being challenged and using your initiative to bring forward new ideas.
You have the confidence to work under pressure with the ability to prioritise and plan effectively.
You are looking for a career – we want our working relationship to be a long standing one!
You will be supported by our senior leadership team who will give you the guidance and development opportunities you need to be successful in the role.
Our Auger Academy programme will allow you to pursue qualifications such as CILA, CII or other relevant qualifications that suit your chosen development path.
Prerequisite: A clear basic DBS check.
Our interview process Successful applicants will be contacted to schedule a telephone interview.
Final stage interview will be a Face-to Face Interview at our Head Office.
Operations Customer Liaison employer: Auger
At Auger, we pride ourselves on being an exceptional employer, offering a supportive work culture where 95% of our team members feel valued. With a strong focus on employee growth, we provide comprehensive training and progression opportunities, allowing you to specialise and advance your career in the drainage and subsidence field. Located in Salford, we ensure a great work-life balance with no on-call duties, generous leave, and a range of benefits including health plans and social events, making Auger a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Customer Liaison
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auger. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auger before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Customer Liaison
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auger:Your cover letter is your chance to shine! Tell us why you want to work at Auger specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auger!
How to prepare for a job interview at Auger
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
