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- Tasks: Join our team as a Drain Repair Engineer, tackling drainage repairs and ensuring customer satisfaction.
- Company: Auger is a reputable independent specialist providing national drainage services for major UK insurers.
- Benefits: Enjoy a competitive salary, annual leave, health cash-back plan, and a focus on training and development.
- Why this job: Be part of the 'Auger Family' culture, where your growth and customer care are top priorities.
- Qualifications: Experience with CCTV, CAT scanners, and various pipework techniques is preferred.
- Other info: No on-call work, travel time paid, and all necessary equipment provided.
The predicted salary is between 30839 - 34622 £ per year.
Do you have what it takes?
We\’re looking for a Drain Repair Engineer to join the Auger Team, covering Oxfordshire and the surrounding areas.
Benefits
- Basic Salary of £30,839.76 – £34,622.73 dependent on previous experience.
- A discretionary annual profit share bonus
- A 5.5% pension contribution
- Working Hours are 42.5 Hours – Monday to Friday
- No on-call work
- We pay your travel time door to door.
- Voluntary overtime during the weekend is available, paid at time and a half. For example, working 10 Saturdays per year would increase your salary to £32,618.98 – £36,620.20
- 22 Days Annual Leave + 8 Statutory Bank Holidays – annual leave increases with length of service.
- Stay-away rewards, including extra days Annual Leave.
- Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
- A focus on training, development and career progression.
- All uniform & PPE provided.
- A new, fully equipped vehicle, mobile phone & tablet, fuel and trade card are all provided.
A little about Auger
We are an independent specialist with an impeccable reputation who work on behalf of major UK insurers. We provide a national service for drainage, water mains and subsidence claims across the UK.
We achieve this through our exceptional people, who consistently exceed the expectations of our clients and customers alike. We pride ourselves on our “Auger Family” environment, creating an engaged and inclusive workforce where the importance of the individual\’s needs are always our priority. To be successful in any role with us we believe you need the tools, support and environment in which to flourish and we take this really seriously. We truly believe in our core values: doing \’whatever it takes\’ for our customers, colleagues and communities.
The role
As a Drain Repair Engineer, you will be independently completing drainage repairs on-site for our customers. We aim to ensure that our works are completed during our first visit where possible, so great problem-solving skills are essential to overcome unforeseen challenges. You\’ll be responsible for caring for our customer on-site, so excellent customer care is vital – you\’ll need to confidently talk the customer through the works to leave them with reassurance and peace of mind. Our dedicated in-house Technical Support Team will be there at all times to help with any issues you may face whilst on the job, from technical problems to vehicle and kit requirements.
Preferred experience
- Use of CCTV camera (recording and labeling)
- Use of CAT scanner in order to identify buried services and to trace/locate the drainage system by use of sonde
- Open cut pipework replacement in excavations up to a depth of 2.0mtrs (including knowledge of trench shoring methods)
- Patch lining experience (no-dig repair by use of patch packer)
- Relining experience (no-dig repair via inversion of calibration hose through liner with air or water)
- Reinstatement of various different domestic surface types including; paving slabs, block paving, cold lay tarmac, concrete, etc.
We\’d love to hear from you if
- You are great at caring for customers whilst completing on-site works
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are eager to understand and adhere to the \’Auger Way\’
- You are enthusiastic, self-motivated and like to take ownership
- You are ready to kick start your Auger career – we want our working relationship to be a longstanding one!
Prerequisite
- A clear basic DBS check
- Driving license check
- Job competency and relevant experience
Our interview process
- Successful applicants will be contacted to schedule a telephone interview.
- Final stage interview will be scheduled via Teams.
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Drain Repair Engineer employer: Auger
Contact Detail:
Auger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drain Repair Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and techniques mentioned in the job description, such as CCTV cameras and CAT scanners. Being able to discuss your hands-on experience with these tools during the interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past challenges you've faced in similar roles. Be ready to explain how you overcame these obstacles, as this aligns perfectly with the role's requirement for great problem-solving abilities.
✨Tip Number 3
Research Auger's core values and be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to customer care and teamwork can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts to customers. Since excellent customer care is vital for this role, being able to convey information clearly and reassuringly will demonstrate your suitability for the position.
We think you need these skills to ace Drain Repair Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Drain Repair Engineer position. Understand the key responsibilities and required skills, such as problem-solving and customer care, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have with drainage repairs, use of CCTV cameras, or other specific skills mentioned in the job description. This will show that you are a strong candidate for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your enthusiasm for the role and the company. Mention how your values align with the 'Auger Way' and your eagerness to contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Auger
✨Showcase Your Problem-Solving Skills
As a Drain Repair Engineer, you'll face unforeseen challenges on-site. Prepare examples from your past experiences where you successfully identified and resolved issues, demonstrating your ability to think on your feet.
✨Emphasise Customer Care
Customer care is vital in this role. Be ready to discuss how you've effectively communicated with clients in previous jobs, ensuring they felt reassured and informed throughout the process.
✨Familiarise Yourself with Technical Tools
Knowledge of tools like CCTV cameras and CAT scanners is essential. Brush up on your understanding of these technologies and be prepared to discuss how you've used them in your work.
✨Understand the 'Auger Way'
Research the company's values and culture. Be ready to explain how your personal work ethic aligns with their core values, particularly the commitment to doing 'whatever it takes' for customers and colleagues.
