At a Glance
- Tasks: Handle customer service and technical aspects of insurance claims for drainage and water services.
- Company: Join Auger, a top-rated employer known for valuing its people and fostering a supportive culture.
- Benefits: Enjoy competitive salary, annual bonuses, health plans, and generous leave policies.
- Other info: Dynamic office environment with training opportunities and regular team events.
- Why this job: Make a real difference in customer care while building a stable, long-term career.
- Qualifications: Strong communication skills, teamwork, and a passion for helping customers.
The predicted salary is between 28000 - 32000 £ per year.
We're looking for a Claims Handler to join the Auger Team, based at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90.
Start Date - 6th July 2026.
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace.
That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
- Financials
- Salary between £25,896.48- £29,791.37 dependant upon experience.
- 5.5% Pension Contribution
- Working Hours
- x2 Full Time – 37.5hrs per week
- x1 Monday- Friday 12-8
- x1 Wednesday- Sunday 37.5 hours
- Leave
- 22 Days Annual Leave + 8 Bank Holidays
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role
- Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims
- Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication
- Assess the liability of claims, and create proposals and quotes for our on-site works
What skills are we looking for?
- Excellent verbal and written communication, enabling you to convey information clearly and professionally
- A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
- A passion for customer care and an empathetic approach
- Strong teamwork attributes and a desire to help colleagues
- Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
- Good organisational abilities and attention to detail
You’ll be a great fit for Auger if
- You are great at caring for customers
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are looking for a stable place to build a long-term career
- You have a clear DBS
- Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
- For further information, please visit our website; www. auger. co. uk
- #J-18808-Ljbffr
Claims Handler in Wallasey employer: Auger
At Auger, we pride ourselves on being an exceptional employer, offering a supportive work culture where 95% of our team members feel valued. With a strong focus on employee growth, we provide comprehensive training and progression opportunities, allowing you to specialise and advance your career in the drainage and subsidence field. Located in Salford, we ensure a great work-life balance with no on-call duties, generous leave, and a range of benefits including health plans and social events, making Auger a rewarding place to build your future.
