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- Tasks: Conduct user research to shape better public services and inform design decisions.
- Company: UBDS Group, a dynamic organisation focused on meaningful digital transformations.
- Benefits: Private medical cover, training opportunities, and generous holiday allowance.
- Why this job: Make a real impact by improving public services through user insights.
- Qualifications: Experience in user research and understanding of GDS standards.
- Other info: Collaborative environment with a focus on innovation and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
UBDS Group helps organisations deliver meaningful digital transformations through modern technology and ways of working. We work across the public and private sector to design and build products, platforms and services that genuinely make a difference to users. In the public sector, that means helping teams design services that are accessible, inclusive and evidence-led, meeting real user needs while aligning with government standards and constraints.
We are looking for a User Researcher who is passionate about understanding people, confident working in delivery teams, and experienced in applying research to shape better public services.
The Role
As a User Researcher at UBDS, you will work as part of multidisciplinary delivery teams alongside designers, product managers, engineers, analysts and client stakeholders. You will plan and carry out user research to inform service design and delivery, ensuring decisions are grounded in evidence rather than assumptions. You will operate in fast-moving, sometimes ambiguous public sector environments, balancing rigour with pragmatism and helping teams continuously learn from users throughout delivery. This is a hands-on role focused on doing high-quality research and helping teams turn insight into action.
What You Will Do
- Plan and conduct user research to understand user needs, behaviours and pain points across digital and non-digital public services.
- Choose and apply appropriate qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, diary studies).
- Work closely with product managers and designers to shape problem statements, hypotheses and research questions.
- Synthesize research findings into clear, actionable insights that inform design and delivery decisions.
- Communicate research outcomes through clear artefacts such as insight reports, personas, journey maps and playback sessions.
- Support teams to iterate services based on evidence, testing and learning throughout discovery, alpha, beta and live phases.
- Ensure research activities are inclusive, ethical and aligned with accessibility and safeguarding considerations.
- Work in line with Government Digital Service (GDS) standards, supporting service assessments where required.
- Contribute to building research capability in teams by sharing methods, insights and good practice.
What We Are Looking For
- Experience conducting user research in public sector or complex service environments.
- Strong understanding of a range of user research methods and when to use them.
- Experience working across different phases of delivery (Discovery, Alpha, Beta, Live).
- Ability to synthesise research into clear insights that directly influence product and service decisions.
- Experience working with or aligning to GDS standards, including Service Standard and accessibility requirements.
- Awareness of research ethics, data protection and consent, particularly in public-facing services.
Ways of Working
- A user-centred mindset and genuine curiosity about people and how they interact with services.
- Confidence working in multidisciplinary, Agile teams.
- Ability to communicate clearly with a wide range of stakeholders, including non-research specialists.
- Comfortable working in ambiguous problem spaces and helping teams make sense of complexity.
- Strong organisation and attention to detail, including clear documentation of research plans and findings.
- Willingness to adapt research approaches to time, budget and operational constraints while maintaining quality.
Benefits
Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients.
Employee Benefits
- Training: All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies.
- Private medical cover for you and your spouse/partner, offered via Vitality.
- Discretionary bonus based on a blend of personal and company performance.
- Holiday: You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK statutory holidays.
User Research Consultant in London employer: Augenblick-Film
Contact Detail:
Augenblick-Film Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Research Consultant in London
✨Tip Number 1
Get to know the company inside out! Research UBDS Group's projects and values so you can tailor your conversations. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your user research skills before the interview. Think of examples where you've used different methods to gather insights. Be ready to discuss how these experiences can help shape better public services.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at UBDS Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to meaningful digital transformations.
We think you need these skills to ace User Research Consultant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for user research shine through! We want to see how much you care about understanding people and improving public services. Share specific examples of your past experiences that highlight this passion.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to research methods and their impact on service design. We appreciate clarity as it reflects your ability to communicate effectively.
Tailor Your Application: Make sure to customise your application to align with our job description. Highlight your experience in public sector environments and your familiarity with GDS standards. This shows us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Augenblick-Film
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods, both qualitative and quantitative. Be ready to discuss when and why you would use each method, especially in the context of public sector services.
✨Showcase Your User-Centred Mindset
Demonstrate your genuine curiosity about users and their interactions with services. Share examples from your past experiences where you’ve successfully identified user needs and how that shaped service design.
✨Prepare for Collaboration
Since you'll be working in multidisciplinary teams, think of examples that highlight your ability to communicate effectively with designers, product managers, and other stakeholders. Show how you can bridge gaps between research insights and practical application.
✨Emphasise Ethical Considerations
Be prepared to discuss how you ensure your research is ethical and inclusive. Familiarise yourself with GDS standards and be ready to explain how you align your research practices with these guidelines.