Night Porter in Surrey

This is a 0-hour bank contract.* At Audley Villages we create exceptional retirement communities where people can enjoy later life with confidence, independence and choice. Audley Villages is part of AEM Living, a group bringing together three premium retirement living brands - Audley Villages, Mayfield Villages and Elysian Residences. Our Audley villages offer stylish private apartments and houses alongside outstanding facilities, including restaurants, bars, health clubs and swimming pools. Most importantly, we provide exceptional service and create vibrant communities where our owners can enjoy retirement on their terms. The Role As a Night Porter at Audley Villages , you will play an important role in ensuring our village remains safe, secure, welcoming and beautifully presented throughout the night. You will be a visible and reassuring presence for our owners and guests, providing friendly and professional support while carrying out overnight security checks, monitoring CCTV, responding appropriately to emergencies and ensuring the village is ready for the following day. You will also support with overnight cleaning, refuse collection, pool and leisure facility preparation, reception duties and administrative tasks. This is a role where you will need to work confidently and independently, manage competing priorities and remain calm and professional when unexpected situations arise. What You’ll Be Doing Carrying out regular security checks and monitoring CCTV in line with company procedures. Responding appropriately to fire alarms, personal health alarms and other emergencies. Providing a warm, friendly and professional presence for owners and guests throughout the night. Supervising the reception area and managing overnight calls and enquiries. Identifying and reporting hazards, maintenance issues, damage or unusual activity. Supporting owners when required, while maintaining appropriate professional boundaries and respecting privacy and dignity. Maintaining high standards of cleanliness and presentation across communal areas. Completing overnight cleaning, refuse collection and other operational duties. Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing. Preparing communal areas and facilities for the day team. Completing daily reports and providing a clear handover to the day team. Maintaining accurate records and handling information sensitively and confidentially. Following all Health