At a Glance
- Tasks: Provide exceptional service and support to our residents and guests.
- Company: Join a vibrant company enhancing retirement living with style and care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts at restaurants.
- Other info: Flexible shifts and great opportunities for personal development.
- Why this job: Be part of a warm team creating memorable experiences for our community.
- Qualifications: Experience in customer service and a friendly, professional attitude.
The predicted salary is between 18900 - 23100 £ per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends.
Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools.
And, of course, exceptional service throughout.
What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent.
It's retirement, but not as the UK has known it.
As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers.
This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.
The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team.
You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate
- Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enable them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
In Return You Will Receive
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- See also ‘DE&I policy/statement’
- #J-18808-Ljbffr
Receptionist in Stokenchurch employer: Audley Villages
AEM Living is an exceptional employer, offering a unique opportunity to be part of the UK's leading luxury retirement living business. With a strong commitment to employee growth, our vibrant work culture fosters collaboration and innovation, allowing you to make a meaningful impact on homeowners' lives. Enjoy competitive benefits, including generous holiday allowances, healthcare plans, and professional development opportunities, all while working in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stokenchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Audley Villages. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Audley Villages before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Stokenchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Audley Villages:Your cover letter is your chance to shine! Tell us why you want to work at Audley Villages specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Audley Villages!
How to prepare for a job interview at Audley Villages
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
