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- Tasks: Provide exceptional service and support to our residents and guests at our vibrant villages.
- Company: Join a forward-thinking company enhancing retirement living with style and care.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts at our restaurants nationwide.
- Other info: Flexible shifts and excellent career development opportunities await you.
- Why this job: Be part of a warm team creating memorable experiences for our community.
- Qualifications: Customer service experience and a friendly, professional attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
As our Receptionist you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centred and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate
- Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands-on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
In Return You Will Receive
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Receptionist in Royal Tunbridge Wells employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research Audley Villages, Elysian Residences, and Mayfield Villages. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm and friendly service, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine when discussing your suitability for the role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Audley. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Receptionist in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your warm and friendly approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Know Your Local Area: Since you'll be advising customers about local events and facilities, it's a good idea to mention your knowledge of the area in your application. Show us that you're not just a great receptionist but also someone who can connect owners with their community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, take some time to research Audley Villages and their brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided exceptional service or resolved complaints. Highlight your warm and friendly approach, as this aligns perfectly with the company's ethos.
✨Be Ready to Discuss Local Knowledge
Familiarise yourself with the local area and its facilities. During the interview, be prepared to discuss local attractions or events that could enhance the experience for residents and visitors. This shows that you're proactive and can contribute to the community aspect of the role.
✨Demonstrate Team Spirit and Flexibility
The role requires a hands-on approach and the ability to work well within a team. Be ready to share instances where you've successfully collaborated with colleagues or taken on various duties. Emphasising your flexibility and punctuality will resonate well with the interviewers.