At Audley Villages, we create exceptional retirement communities where people can enjoy later life with confidence, independence and choice. Audley Villages is part of AEM Living, bringing together three premium retirement living brands – Audley Villages, Mayfield Villages and Elysian Residences.
Our villages offer stylish private apartments and houses alongside exceptional facilities, including restaurants, bars, health clubs and swimming pools. At the heart of everything we do is our commitment to outstanding service and creating communities where people can live well and enjoy later life on their terms.
The Role
As our Leisure Club Manager, you will take responsibility for the day-to-day management and development of the Leisure Club within one of our luxury retirement villages.
You’ll create an exceptional experience for both our village owners and external leisure club members, ensuring the club is welcoming, safe, well maintained and operating to the highest standards.
From developing a varied programme of fitness classes and creating tailored fitness plans, to managing memberships and identifying opportunities to grow the club, you’ll combine your passion for health and fitness with strong customer service and commercial awareness.
This is a highly visible role where building genuine relationships with members is key. You’ll understand what our customers want, adapt programmes to meet their individual needs and ensure every interaction reflects the exceptional experience Audley is known for.
What You’ll Be Doing
- Managing the day-to-day operation of the Leisure Club, ensuring it is safe, welcoming and ready for use.
- Developing a varied and engaging programme of fitness classes tailored to the needs of our members.
- Creating personalised fitness plans and supporting members to achieve their health and wellbeing goals.
- Building strong relationships with owners and external leisure club members and providing consistently high levels of customer service.
- Monitoring the safety and condition of fitness equipment, pools and leisure facilities.
- Ensuring the highest standards of cleanliness, hygiene and presentation across the club.
- Managing memberships, registrations, renewals and member enquiries.
- Monitoring member activity and sales performance, identifying opportunities to retain and grow membership.
- Managing the Leisure Club budget, purchasing and stock control.
- Identifying and managing external fitness instructors and trainers where required.
- Responding professionally to complaints and emergencies, including administering first aid where required.
- Working closely with the wider village team to deliver an exceptional experience for our owners and guests.
- Developing and presenting commercial action plans and performance updates to the General Manager and wider leadership team.
What We’re Looking For
We’re looking for a qualified fitness professional and natural people person who is passionate about health, wellbeing and delivering an exceptional customer experience.
You’ll have:
- Level 3 Personal Training qualification – essential.
- Experience working within a leisure, health, fitness or wellbeing environment.
- A genuine passion for helping people achieve their health and fitness goals.
- A person‑centred approach, with the ability to adapt programmes to suit different needs and abilities.
- Excellent communication and listening skills.
- Strong customer service skills and the confidence to build relationships with a diverse range of people.
- The ability to maintain a highly visible and proactive presence within the Leisure Club.
- Strong organisational and time management skills.
- Commercial awareness and the ability to understand and act on membership and sales performance.
- Flexibility, patience and a positive approach.
- The ability to work collaboratively with colleagues across the village.
Most importantly, you’ll be warm, approachable and genuinely passionate about creating an exceptional experience for every member.
What We Offer
We believe our people deserve to feel as valued as the owners and guests we look after.
In return, you’ll receive:
- Competitive salary
- Company pension scheme with a 5% employer contribution
- 28 days' holiday, inclusive of bank holidays
- 50% discount on food and drinks at our restaurants nationwide
- Staff rates on guest suites at our luxury villages nationwide
- Training through our Academy
- Excellent learning and development opportunities
- Free employee discount portal, giving you access to discounts at major retailers
- Healthcare Cash Plan
- Refer a Friend bonus scheme
- Free uniform
- And much more.
AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
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Leisure Club Manager in Romsey employer: Audley Villages
AEM Living is an exceptional employer, offering a unique opportunity to be part of the UK's leading luxury retirement living business. With a strong commitment to employee growth, our vibrant work culture fosters collaboration and innovation, allowing you to make a meaningful impact on homeowners' lives. Enjoy competitive benefits, including generous holiday allowances, healthcare plans, and professional development opportunities, all while working in a supportive environment that values diversity and inclusion.
