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For Companies At a Glance
- Tasks: Deliver exceptional service at reception and assist with various customer needs.
- Company: A growing luxury brand focused on enhancing lives in stylish villages.
- Benefits: Competitive salary, work-life balance, and a company pension scheme.
- Why this job: Join a dynamic team and develop your career in hospitality quickly.
- Qualifications: Experience in customer service and a positive, organised attitude.
- Other info: Flexible shifts and opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
The Role
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs. As a growing luxury brand, were serious about investing in our peoples training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.
As our Customer Services Assistantyoull ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the heartwarmingfood and surroundings at our bistro will get a warm welcome and a smooth, seamless service.
Whether youreanswering calls at our reception, seating guests, advising on the menu, making a coffee at the bistro, promoting the village and our health club, or sharing a joke with regulars, youll deliver an exceptional service. Youll also help service our guest suites, answer owners enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.
The Ideal Candidate:
- Experience of working in reception or a customer facing role.
- Previous experience in hospitality and handling cash (preferably).
- A can do attitude and an organised approach, able to prioritise to ensure things get done.
- Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high.
- Self-motivated and driven by standards and sales opportunities.
- Hands on and flexible approach to daily duties and shift patterns in order to be able to carry out a variety of tasks in line with the needs of the village.
- Warm, professional and empathetic, as well as smartly turned out.
- Good timekeeping skills.
- Strong attention to detail and ability to work under pressure.
- Compassion and caring attitude to work.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
Receptionist (Reading) employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Reading)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re serious about the role and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Receptionist (Reading)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so connect the dots for us and show why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great candidate for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what makes their villages special and how they enhance the lives of their owners. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight your ability to handle enquiries, manage complaints, and create a warm atmosphere, as these are key to the role.
✨Demonstrate Your Organisational Skills
The job requires a can-do attitude and strong organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. You might even want to share a specific instance where your organisational skills made a difference.
✨Be Yourself and Stay Positive
A warm, professional, and empathetic approach is essential for this role. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer. A positive attitude can go a long way in making a lasting impression!