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- Tasks: Serve customers and manage reception duties in a vibrant village setting.
- Company: Join Audley Group, enhancing lives with stylish retirement villages and exceptional service.
- Benefits: Enjoy work-life balance, competitive salary, discounts, and excellent development opportunities.
- Why this job: Be part of a warm, empathetic team creating memorable experiences for residents and guests.
- Qualifications: Experience in customer service, strong communication skills, and a friendly attitude required.
- Other info: Flexible shifts and a supportive environment await you!
The predicted salary is between 18000 - 30000 £ per year.
This is a dual position, working a 50/50 split on Reception and in the restaurant, serving and taking orders. We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What’s more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It’s retirement, but not as the UK has known it.
As our Receptionist you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centred and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate
- Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
In Return You Will Receive
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Receptionist employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area and its facilities. As a Receptionist, you'll need to provide information about local attractions and services, so knowing what's available will help you stand out.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's in person or over the phone, demonstrating a warm and friendly approach will highlight your suitability for this role.
✨Tip Number 3
Be prepared to discuss your experience with handling complaints and resolving issues. This is crucial for the role, so having specific examples ready will show that you're capable of managing challenges effectively.
✨Tip Number 4
Express your enthusiasm for hospitality events. Since you'll be involved in creating and running these events, sharing ideas or experiences related to event planning can demonstrate your passion and creativity.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in reception or hospitality roles. Emphasise any experience you have with taking reservations and handling enquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm and professional personality. Mention specific examples of how you've provided exceptional service in previous roles and how you can contribute to the team at Audley Villages.
Showcase Local Knowledge: Demonstrate your familiarity with the local area in your application. Mention any local attractions or facilities that could enhance the experience for residents and guests, showing that you are well-informed and engaged.
Highlight Team Spirit: In your application, emphasise your ability to work as part of a team. Provide examples of how you've successfully collaborated with colleagues in the past and how you can promote a positive team environment at Audley Villages.
How to prepare for a job interview at Audley Villages
✨Showcase Your Customer Service Skills
As a Receptionist, your role is all about providing exceptional service. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Know the Local Area
Familiarise yourself with the local area and its facilities. During the interview, you might be asked about nearby attractions or services that could benefit residents. Showing that you have this knowledge will highlight your commitment to providing excellent service.
✨Emphasise Team Spirit
This role requires collaboration with colleagues, so it's important to convey your ability to work well in a team. Share experiences where you've successfully delegated tasks or supported junior colleagues, showcasing your leadership and teamwork skills.
✨Prepare for Hospitality Event Questions
Since you'll be involved in running hospitality events, think about any relevant experience you have in event planning or execution. Be ready to discuss ideas you might have for enhancing these events, showing your enthusiasm for creating memorable experiences for residents.
