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For Companies At a Glance
- Tasks: Deliver exceptional service at reception, assist guests, and maintain a welcoming environment.
- Company: Join a growing luxury brand focused on enhancing lives and investing in your development.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounts at restaurants nationwide.
- Other info: Flexible shifts, excellent growth opportunities, and a supportive team culture.
- Why this job: Build your career in hospitality while making a real impact on guest experiences.
- Qualifications: Experience in customer service or hospitality, with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
The Role
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.
As our Customer Services Assistant you’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the heartwarming food and surroundings at our bistro will get a warm welcome and a smooth, seamless service.
Whether you’re answering calls at our reception, seating guests, advising on the menu, making a coffee at the bistro, promoting the village and our health club, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.
The Ideal Candidate:
- Experience of working in reception or a customer facing role.
- Previous experience in hospitality and handling cash (preferably).
- A ‘can do’ attitude and an organised approach, able to prioritise to ensure things get done.
- Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high.
- Self-motivated and driven by standards and sales opportunities.
- Hands on and flexible approach to daily duties and shift patterns in order to be able to carry out a variety of tasks in line with the needs of the village.
- Warm, professional and empathetic, as well as smartly turned out.
- Good timekeeping skills.
- Strong attention to detail and ability to work under pressure.
- Compassion and caring attitude to work.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ reception
AV_CHP
Receptionist employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and hospitality.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your warm and professional side shine through. Remember, they’re looking for someone who can build relationships with guests, so don’t be afraid to share a bit about yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so connect the dots for us and show why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us you can communicate effectively, which is key for a role like this!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what makes their villages special and how they enhance the lives of their owners. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you build relationships with guests, as this is crucial for creating a warm and welcoming environment.
✨Demonstrate Your Organisational Skills
The role requires a hands-on and organised approach. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy hospitality setting. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Emphasise Your Flexibility and Adaptability
In hospitality, things can change quickly, so it's important to show that you're adaptable. Talk about your willingness to take on various tasks, whether it’s answering calls, seating guests, or helping with events. This will demonstrate that you’re ready to contribute wherever needed and can handle the dynamic nature of the role.