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For Companies At a Glance
- Tasks: Deliver exceptional service at reception, assist guests, and maintain a welcoming environment.
- Company: Join a growing luxury brand focused on enhancing lives and investing in your development.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounts at restaurants nationwide.
- Why this job: Build your career in hospitality while making a real impact on guest experiences.
- Qualifications: Experience in customer service or hospitality, with strong communication skills.
- Other info: Flexible shifts, excellent learning opportunities, and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
The Role
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.
As our Customer Services Assistant you’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the heartwarming food and surroundings at our bistro will get a warm welcome and a smooth, seamless service.
Whether you’re answering calls at our reception, seating guests, advising on the menu, making a coffee at the bistro, promoting the village and our health club, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.
The Ideal Candidate:
- Experience of working in reception or a customer facing role.
- Previous experience in hospitality and handling cash (preferably).
- A ‘can do’ attitude and an organised approach, able to prioritise to ensure things get done.
- Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high.
- Self-motivated and driven by standards and sales opportunities.
- Hands on and flexible approach to daily duties and shift patterns in order to be able to carry out a variety of tasks in line with the needs of the village.
- Warm, professional and empathetic, as well as smartly turned out.
- Good timekeeping skills.
- Strong attention to detail and ability to work under pressure.
- Compassion and caring attitude to work.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ reception
AV_CHP
Receptionist employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Audley Group. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a role like a Receptionist.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in hospitality, so show them you mean business with your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we’re all about.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or reception roles. We love seeing how your past experiences can contribute to creating those wow moments for our owners and guests!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at Audley Group.
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with empathy and professionalism.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure to dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of maintaining a polished appearance in the hospitality sector.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This demonstrates your enthusiasm and helps you gauge if this is the right fit for you. Ask about training opportunities or how they support employee development, as these are important aspects of the job.