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- Tasks: Lead and manage a vibrant team to deliver exceptional service in our stylish retirement villages.
- Company: Join Audley Group, where we redefine retirement living with luxury and care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts at restaurants nationwide.
- Why this job: Be part of a dynamic culture that values independence and community impact.
- Qualifications: Experience in hospitality management and strong people skills are essential.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 28800 - 43200 £ per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What\’s more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It\’s retirement, but not as the UK has known it.
As our Operations Manager you will be an integral part in the smooth running of Audley villages and youll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.
You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and youll also act as a deputy for the General manager in their absence.
The Ideal Candidate:
- Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
- Ability to deal with all employee relations issues professionally and legally.
- Effective experience of people management including Rota management, recruitment, onboarding and staff development.
- Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
- Project Management experience mainly for event planning and management (preferably).
- Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
- Warm, professional and empathetic.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer.We arecommitted to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also DE&Ipolicy/statement
AV_CHP
Hospitality and Restaurant manager (Leamington Spa) employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Restaurant manager (Leamington Spa)
✨Tip Number 1
Familiarise yourself with the unique offerings of Mayfield and Audley Villages. Understanding their brand values and the specific services they provide will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in retirement or luxury service environments. Building connections can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling employee relations. Be ready to share specific examples of how you've successfully navigated challenges in a hospitality setting, as this will showcase your leadership skills.
✨Tip Number 4
Research current trends in the hospitality sector, particularly those related to customer service and leisure management. Being knowledgeable about industry developments will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Hospitality and Restaurant manager (Leamington Spa)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and restaurant management, particularly in a 4* or higher environment. Emphasise your skills in people management, financial control, and project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences and your ability to lead a team. Mention specific examples of how you've successfully managed operations or improved service quality in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with employee relations, recruitment, and onboarding. Also, mention your ability to manage Profit & Loss and any project management experience you have, especially related to event planning.
Showcase Your Personality: Since the role requires a warm and empathetic approach, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating a positive environment for both staff and customers.
How to prepare for a job interview at Audley Villages
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in food, beverage, and leisure club management. Be prepared to discuss specific examples of how you've enhanced customer experiences in a 4-star or higher environment.
✨Demonstrate People Management Skills
Discuss your experience with employee relations, including recruitment, onboarding, and staff development. Share examples of how you've effectively managed teams and resolved conflicts to create a positive work environment.
✨Understand Profit & Loss Management
Be ready to talk about your experience managing budgets and controlling costs. Prepare to explain how you've successfully handled procurement and invoicing processes in previous roles.
✨Exhibit a Warm and Empathetic Approach
Since the role involves building relationships with both owners and external customers, convey your warm and professional demeanor during the interview. Share anecdotes that demonstrate your empathetic approach to customer service.
